Seller refusing to send paid for item to PO Box.

[emcmad]

Hi, I have paid over $400 for an item with paypal, and nowhere on the listing does it say that they would not post to a PO Box, but now over a week after I paid for the item they are refusing to send it unless I provide a street address.

The reason I have a PO Box is because postal services do not come out to us as we are out of town on a property. We have never had anything successfully delivered to us from a courier service (doesnt help that our road is not on any GPS's.) and have to meet deliveries in town. Since we are currently doing seasonal work which involves 12 hour days we won't be able to meet anyone in town.

Am I within my rights to ask for a refund ( or demand if it comes to that, and/or open a dispute with PayPal if they continue to refuse to deliver it?? I honestly can't see why they can't just send it thru auspost. I have even offered to pay extra for postage if they will just take it to their nearest PO and send it to my PO Box.

Any suggestions/advice greatly appreciated. 🙂

[rkwm888]

i had a look at the listing and i found this about delivering to p.o. boxes and i wouidnt class an ipad  as a large or bulky item

Large orders and bulky items are unable to be delivered to Post Office (PO) Box numbers

[the*scarlet*pimpernel]

I ave the same problem, live in the bush, do seasonal work etc. Stuff sent by courier gets dropped off at the local depot, so I go looking for it there if it hasn't been delivered to the PO.

My postmaster told me to use Box street when a street address was demanded, so PO Box 3 became 3 Box Street.

[waynemilt141]

Ask the seller what courier company he will use, then contact them and get them to call you instead of delivering it, pick it up from their depot.

[emcmad]

Hi my eyesight must be worse than i thought. I have searched thru the listing again and again but I can't see anything about not posting to PO Boxes, it may be there but I can't find it. It says in postage details that it will be sent by auspost parcel. If someone could point out where it says no PO Boxes I would appreciate it. But honestly if I can't find it while actively searching for it everywhere in the listing how was I to know when buying, when I make sure to check postage details because I am aware of the problems I have with deliveries.

And at the moment the main bone of contention is the fact that there is no communication coming from the seller. I would like to work something out, it IS a lot of money, but if they won't reply to my concerns how can I do this? The only thing I can think to do is to try to get a refund and buy the item elsewhere.

I am honestly not trying to be a difficult buyer, just want to ensure my daughter gets what she paid for.

[debbie.olivia]

I have even offered to pay extra for postage if they will just take it to their nearest PO and send it to my PO Box. Any suggestions/advice greatly appreciated. 🙂

Can you get them to send it to a relative (not necessarily a nearby one, could even be interstate), then your relative can aust post it to your po box?

[sparkes9669]

I think you are a good buyer.

You have paid.

You have tried to resolve a problem with the seller.

You have sought advise from others.

Well done!

Keep all of your messages to the seller polite and factual without any form of threat.

You now have several suggestions to offer to the seller should they respond to your messages. So send another message

Allow a few days for a response then open paypal dispute..

If the seller still ignores you then esculate to a claim after a few more days.

From that point on Follow Paypals Instructions and only their instructions on how to resolve the problem.

Weather you didnt see the bit about PO boxs or if you thought that it wasn't a bulky item, is irrelevant now as it doesn't help resolve the issue of getting your purchase or a refund in full.

So many sellers on the forums are quick to attack buyers who have a problem. These sellers need to remember that a buyer is fully reliant on the sellers description and willingness to help if a problem occurs regardless of cause. And we all at times can make a simple mistake.

Good luck and I hope this works out for you

[debbie.olivia]

I have even offered to pay extra for postage if they will just take it to their nearest PO and send it to my PO Box. Any suggestions/advice greatly appreciated. 🙂

Sorry, stuffed up the quotey thing.

Can you get them to send it to a relative (not necessarily a nearby one, could even be interstate), then your relative can aust post it to your po box?

[rjm6572]

Hi my eyesight must be worse than i thought. I have searched thru the listing again and again but I can't see anything about not posting to PO Boxes, it may be there but I can't find it. It says in postage details that it will be sent by auspost parcel. If someone could point out where it says no PO Boxes I would appreciate it. But honestly if I can't find it while actively searching for it everywhere in the listing how was I to know when buying, when I make sure to check postage details because I am aware of the problems I have with deliveries

the seller has some  terms and conditions for delivery

Term & Conditions apply for this transaction. Click here for more information.

All Australian orders should include a daytime delivery address and contact details. Large orders and bulky items are unable to be delivered to Post Office (PO) Box numbers.

thats the only thing i can see about p.o. boxes

[the-kazbar]

For items that I send by courier (AAe), if an address is too rural for them then they will only deliver as far as the local PO which work out the same as if you used your PO box address..

But anyway that is all just academic anyway because if the seller cannot even reply to you then you really don't want to trust them with deliverying an as described product.

As soon as you are able I would open a PP dispute 🙂

[lyndal1838]

Kaz, that only works for AaE and Australia Post Couriers. They are the only couriers that are allowed to deliver to a post office so is no help to the OP.