You've been told there is a warranty. Let me tell you, I know of someone who bought a new camera from an Australian based seller, only to find it faulty when it arrived.
The seller's response? It had to be posted back to an overseas address, at considerable expense. This was years ago. These days I would know better and tell her to just open an ebay claim.
At least she got her camera back eventually. Usually people here find there is no warranty. None at all.
Cameras all all grey imports. Even Teds, and Dicksmiths (which is Kogan) etc. There is no such thing as warranty, unless you go direct to say Cannon's website and follow the "where to buy" links (even at these stores I heard plenty of stories where they find excuses and do not honor the warranty). Not to mention rare ones such as my BlackMagic 4K pocket cinema, I had to send a ton of emails back and forth confirming if a seller is legit, then I eventually got it from videopro, after 3 months of wait post payment (paid in Jan got it at around Easter missing Moomba). I felt like they had to make one just for me. Which was quite ironic since BlackMagic Design is, guess what, an Australian company based in Port Melbourne.
My Ultra Sonic Vinyl Record cleaner, was also after a very long wait (more than a month post payment).
For products with a very small customer base, you'll just have to wait. It's just the way it works, often their stock is empty and they have to get one just for you (somehow, from somewhere).
Other common house hold products, with warranty I think it really depend on the manufacturer. I bought a Dennon soundbar from eBay, then a few days later I got an email from Dennon Australia asking me to register it for warranty, and I filled up their online form, uploading purchase receipt and a photo showing the part where serial number was and everything was fine.
Back to the topic. This XP Pen, like it or not, is the 2nd best selling drawing tablet in Japan 2022, after Wacom. Reason is maybe they actually started in Japan and moved to China later. But even so, I doubt there are many people like me who decided to pick up cartooning as a hobby at this time of the year. So I was prepared for a few weeks wait, as long as it's within my 6 months PayPal dispute window.
Tracking updated again, my tablet is now at the nearest AP facility. Yay~~ Should have it either today or Monday. For it to turn up within 2 weeks at the end of the year is quite excellent in my standard.
