Seller sent item with tracking but i didnt recieve the package, someone else did

[lemony_cardkat]

I bought an item. Seller sent it with a tracking number via fedex.

Item was delivered..but not to me. Fedex claims i cannot open a dispute with them only the seller can.

I opened an item not recieved case and also contacted the seller who said i needed to talk to ebay.

Ebay closed the case because the seller uploaded a tracking number. So im out of pocket 700 bucks . But i never got the package. Help pls

[eskays15]

Does the tracking show that it was delivered to a different address than what your ebay listed address is ?

If so, then it should be pretty easy to prove you did not receive it  

[beerandpizzaplz]

Has it been less than 30 days since the case was closed? If so you can lodge an appeal: https://www.ebay.com.au/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers...

[*casey*]

You'll need to prove that it wasn't delivered to you so  first of all,  I recommend  you request  an "Obtain Proof of Delivery" from Fedex

https://www.fedex.com/en-au/tracking.html