Seller sold a broken item and is not refunding

[mingcat]

I purchased a Digital Ultrasonic Cleaner that arrived in new visible condition but was electrically broken.  I reported this to the shop and they promised a replacement. The replacement did not arrive.  I reported this to them and they offered to look into it. Nothing hapenned.  I messaged them again and they asked did I want a return or refund.  I said refund but they placed it on return status then closed the return.  I questione them again and got another reply saying they would look into it.  It has not been close to three months since the arrival of the faulty unit and I have no satisfaction from the seller.  My only conclusion can be that the seller are not reputable - do not buy from them.  I have no idea how to deal with this from here.

[padi*0409]

Very common delaying tactics from a Chinese seller, you are now past the time for an eBay dispute, but you can open a dispute in Paypal's "Resolution Centre". They give 180 days from the date of purchase.

Once you open it DO NOT close it until you've had the refund.

[katistrophik]

Also I am pretty sure you need to open INAD not INR in Paypal otherwise the seller will be able to prove postage to Paypal of the original item.

Someone please correct if I am wrong - padi ??    OP please wait for other responses

[4channel]

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@mingcat wrote:

I purchased a Digital Ultrasonic Cleaner that arrived in new visible condition but was electrically broken.  I reported this to the shop and they promised a replacement. The replacement did not arrive.  I reported this to them and they offered to look into it. Nothing hapenned.  I messaged them again and they asked did I want a return or refund.  I said refund but they placed it on return status then closed the return.  I questione them again and got another reply saying they would look into it.  It has not been close to three months since the arrival of the faulty unit and I have no satisfaction from the seller.  My only conclusion can be that the seller are not reputable - do not buy from them.  I have no idea how to deal with this from here.

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Hi, sorry to hear of your dilemma. I hope that you get things sorted.

If going down the PayPal claim route, you have a 180 day window  from time of  purchase. Please make sure you save all of your correspondence (as little as it may be in replies from seller or agent) and C&P some of it into the PayPal claim.

Is the seller / shop based in Australia?

[katistrophik]

Seller is in China 4chan, I advised the buyer to open INAD not INR (see my post   ^^^) Can you confirm this advice is correct, don't want to steer them wrong

[mingcat]

Thank you all for the advice - I have opened a case with PayPal.

[katistrophik]

Hope it goes well, sorry I could not get confirmation on my reply for you, but some responders just tend to wish you luck but have no real advice.

Let us know how it turns out

[4channel]

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@mingcat wrote:

Thank you all for the advice - I have opened a case with PayPal.

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Good on you. Please make sure that you can C&P the important  dialogue from the seller. Make sure you escalate it in good time too.

I hope it works out for you.

[kopenhagen5]

As the item was received, the case to open is an INAD.

[katistrophik]

Thank you for confirming kopes - I was 95% sure, but then you know, one doubts oneself LOL