I'll say up front that I don't necessarily agree with some of the other posters on this, in that I think a money back guarantee is a money back guarantee. It is designed to cover just this sort of thing, where someone is scammed or else does not receive the goods as ordered and paid for.
It's no use ebay putting in some wishy washy, vague clause such as 'We won't cover you if we think you should have detected the scam because it was obvious'.
The bottom line here is if it was that obvious, you'd expect ebay to pick up on it and not allow the listing in the first place.
This is the same sort of thing where we sometimes see boardies mention that if someone buys from a seller with eg 95% positive feedback, they don't deserve a refund because they should have done their research and known that was a risky seller. Again, if it is a highly risky seller, ebay should not be letting them trade on its platform.
Ebay has to have some form of coverage for buyers so that they can have confidence to use the site.
This doesn't mean I don't think buyers should not engage their brain when they buy though. Buyers need to exercise a little bit of common sense. Mostly-music, if you had any bad vibes about the seller, if you thought they might be suspect in any way, then you should have moved on.
There is an ebay guarantee but it is never 100% certain you'll get it till you get it. Your transaction could have gone very wrong. You were just lucky you struck the right ebay rep and had the Auspost evidence. There have been instances on here of buyers having similar things happen, where the goods are supposedly delivered with proof and the buyer has just lost their money.
Even your refund was just a 'courtesy refund'.
In other words, they think the seller sent it correctly but they will give you the benefit of the doubt and believe maybe you didn't receive it.
It's true that each time a scammer gets away with it, they will be encouraged to try the ruse again. But the main reason you shouldn't go ahead with any purchase you suspect could be risky is because there is a good chance you'll lose your money. Don't rely solely on ebay to protect you because that won't always work. It did this time but you were very lucky.
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