on โ12-09-2016 04:11 PM
Solved! Go to Solution.
โ12-09-2016 10:01 PM - edited โ12-09-2016 10:04 PM
If you order an item and it has cost for shipping to Australia on listing does that automatically mean seller has to ship it. I tend to think and assume it does.
Yes, usually it does mean the seller is willing to sell to your area and is happy to post it.
I ordered a food item(pet)from USA from seller I have bought from often previously and has always been very reliable.
There you go. The seller is willing to sell to Australia and reliably ships items. It's a good seller.
This time they said sorry cannot send item as it has rice product in it. I got a refund.
I said well you have shipped this same item to me several times before. And I should have mentioned shipping cost to Australia is shown on the Ebay site.
Sounds as if they just made a mistake on their listing & just failed to delete Aust as an option or else maybe they have discovered a bit more about our customs regulations.
I'd give them a bit of leeway over the oversight. You know they are normally decent, reliable sellers, you know they are happy to post to Australia when possible.
Look on it this way, they are doing you a favour. They are letting you know the item may not make it through customs. I have a friend who often used to buy from a clothing company overseas. Often over $100-$200 at a time-cheap tops & blouses. They all got through no worries-till one lot didn't, they got held up at customs and she had to pay some huge amount of duty to claim them. You don't want something like that to happen to you, do you? or worse still, have the whole item destroyed and get nothing for your money?
Well have ordered item again and am waiting to see what happens.
How tedious- won't that just be annoying to the seller. He's just finished telling you he can't post it, he has just refunded you. He's going to think you're thick as a brick. I'm not saying you are-just that he is going to think it.
on โ12-09-2016 04:43 PM
on โ12-09-2016 04:49 PM
on โ12-09-2016 04:51 PM
....................and after they refund you again I suspect you'll be put on their BBL.........................never to buy anything from them again, with or without rice.
on โ12-09-2016 04:52 PM
I doubt very much they will be willing to break the law for you if the rules have changed,no matter how much you want or expect them to
on โ12-09-2016 05:04 PM
its really not the sellers job to decide whats ok to send to australia in this instance. id have thought the seller could quite easily send it with a big sticker on it saying 'contains food items'
then when our customs picks up on it and confiscates it the buyer would be responsible for knowing the australian laws for what can and cant be imported.
a win win situation
on โ12-09-2016 05:05 PM
Michelle....again with the pet food!!
They're animals, they really don't care what they eat. Especially the rats/mice
I hope the seller is deducting the paypal fees from these refunds.
That way, it's costing you money for nothing
โ12-09-2016 10:01 PM - edited โ12-09-2016 10:04 PM
If you order an item and it has cost for shipping to Australia on listing does that automatically mean seller has to ship it. I tend to think and assume it does.
Yes, usually it does mean the seller is willing to sell to your area and is happy to post it.
I ordered a food item(pet)from USA from seller I have bought from often previously and has always been very reliable.
There you go. The seller is willing to sell to Australia and reliably ships items. It's a good seller.
This time they said sorry cannot send item as it has rice product in it. I got a refund.
I said well you have shipped this same item to me several times before. And I should have mentioned shipping cost to Australia is shown on the Ebay site.
Sounds as if they just made a mistake on their listing & just failed to delete Aust as an option or else maybe they have discovered a bit more about our customs regulations.
I'd give them a bit of leeway over the oversight. You know they are normally decent, reliable sellers, you know they are happy to post to Australia when possible.
Look on it this way, they are doing you a favour. They are letting you know the item may not make it through customs. I have a friend who often used to buy from a clothing company overseas. Often over $100-$200 at a time-cheap tops & blouses. They all got through no worries-till one lot didn't, they got held up at customs and she had to pay some huge amount of duty to claim them. You don't want something like that to happen to you, do you? or worse still, have the whole item destroyed and get nothing for your money?
Well have ordered item again and am waiting to see what happens.
How tedious- won't that just be annoying to the seller. He's just finished telling you he can't post it, he has just refunded you. He's going to think you're thick as a brick. I'm not saying you are-just that he is going to think it.
on โ13-09-2016 07:32 AM
I have been waiting (going through withdrawals actually) for OPs next rat problem.LOL
on โ14-09-2016 09:13 AM
I didn't realise Michelle had pet rats but full marks to her as a person who tries to do her best for her animals.
There's such a lot of cruelty in the world that it is lovely to see someone who goes the other way and is willing to pay a premium to import special food. She cares for her animals & that's great to see.
But michelle, I think maybe it could be worth having a look around as several vets carry premium lines of pet food. There may be pet associations or clubs online too. You could even ask them & the vets for suggestions on good food and I would think there should be some top stuff available in Australia.
Might take a bit of sourcing and searching but could be worth the effort.