Tax invoices issued by EBay do not show surcharges and eBay is charging incorrect GST

[getec10]

Hi Ebay, firstly your chatbot is absolutely hopeless! Show me how I can chat to your Accounts team? Secondly, by law, you must provide me with an invoice/receipt which shows exactly what I have paid AND this should match with my bank account. I paid $686.63 for my item, yet you charged/withdrew $707.23 on my bank account. Thirdly, your GST calculation should be 10% and you have charged over 10%. How can I actually speak to EBay (not chat with the hopeless chatbot) ??? Please explain.

[padi*0409]

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@getec10 wrote:

You never said “speak to an agent “ … I will try that now. Cheers

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Yes they did, in their first post.........

"to have it transfer you to an agent, try typing in the words "speak to agent"... simples "

[lezned-toycollector]

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@getec10 wrote:

You never said “speak to an agent “ … I will try that now. Cheers

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[getec10]

Thank you, just spoke to EBay who said it will deduct as USD and not the AUD conversion. The additional charges are from my bank, who charge a conversion fee because it is a USD deduction/payment.

[getec10]

Thanks, I did not see the second line due to small iPhone screen. Thank you everyone, this is resolved.

[getec10]

Whilst the chatbot is hopeless - it doesn’t let you inquire about actual payments and the corresponding bank deduction, I did finally speak with EBay who were very helpful. So much better when you can actually speak to someone. Thank you Community for providing the “contact an agent” shortcut. 

[lezned-toycollector]

The bot is very basic with equally basic generic responses - always has been. For any situation not directly addressed within the help pages, it is necessary to speak to an agent.

[k1ooo-slr-sales]

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@getec10 wrote:

Thanks, I did not see the second line due to small iPhone screen. Thank you everyone, this is resolved.

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try buying Samsung next time you need a phone.  I'm using S9 (quite old really) and the screen size let's me read everything.