The Resolution Centre is a dead-end. Can any one help me?

[dukesports]

On 4 November I ordered a Paslode nail gun on eBay Australia. The seller is located in Australia and I am located in Australia.

On Monday 10th November I was checking the progress of my purchase and found it had disappeared completely from eBay and MyEbay. I logged out, logged back in, still couldn’t see the item. I suspected a possible glitch but was really worried I’d been ripped off somehow.

Since I couldn’t raise an issue on eBay (as the item wasn’t there) I raised a claim with PayPal. The only option available for me on PayPal was “item not received”

On Tuesday 11th November I again checked my eBay account and found to my surprise that the item had been reinstated – all the transaction data was back in My Ebay.

I assumed the earlier day’s problem had been an eBay glitch, and fearing I may have unnecessarily upset the seller, I immediately withdrew my claim PP-003-523-402-584. I also sent the seller the following message via eBay: “Hi xxxx, there was some kind of problem with eBay last night and our transaction completely disappeared from eBay for some hours. This led me to make a dispute with Paypal as I couldn't work out what was going on. I've since seen the transaction is back on-line, so I cancelled the Paypal dispute. Can you tell me when the framing nailer will be shipped? sorry for any inconvenience”

I got no response so sent another eBay message on 12th November – “Hi, Can you please tell me when this item will ship?”

I got no response so sent another eBay message on 13th November. I again received no response.

I have had NO responses from the seller to any enquiry I have made.

I became fearful I was being scammed and tried to cancel the purchase through eBay but was not allowed because of the earlier “resolved” PP dispute. So I went to PP to try and re-lodge my complaint for failure to deliver/receive however I was again prevented from do so, again presumably because of the earlier “resolved” case. With no other option available to me to bring this their attention, I raised an unauthorised transaction dispute on 16th November and provided details of my concern.

It appears from the PP resolution centre that PP has tried to contact the seller numerous times over both disputes raised and received no response, and subsequently closed the case. I then called PayPal and spent about 30 minutes on the phone to be told that they couldn’t verify the transaction was fraudulent, and that since I’d had and “resolved” one non-delivery claim, I couldn’t make another claim for that same item.

I still don’t have my Paslode Framing nailer, the Seller has still never replied to any of my or your emails, and the seller still has my $400.00 None of the eBay Contact Us options I’ve found allow me to get to a resolution.

Please help me. What can I do?

When I purchased seller had 0 feedback. He now has -3. Please also be aware that this seller tbakhour has apparently also sold another 16 of these items, so there are going to be more problems.

thanks Mark

[harley_babes_hoard]

Nail guns are a dime a dozen in any hardware/tool shop.

[dukesports]

Wow, I spent 45 minutes on the phone with eBay yesterday. They then promised to call me back. After several hours they dod so and advised I'd be getting my money back, and the seller was afraud, and that they'd removed him from eBay. 

Great.

But the refund didn't materialise.

So I opened a chat with Ebay CS and after being flicked from one rep to another I was finall told after over one hour of chat that the item and the seller had been removed so i had to call their special M2M team....."Do you have a number for me to call?" ...No just contact through the website!

This is infuriating. And I'm getting nowwhere.

I'll give them another call today and see where we get.

[lyndal1838]

Check your paypal account and see if the refund has been processed.

If you funded the payment with a credit card the refund will go back there and it takes several days but there will be a record of it in paypal.

[2106greencat]

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@michellebartley wrote:
Why shop locally and pay damn exorbitant high prices when you can buy things so cheap on ebay, and also items you cant buy, and would never find in Australia anywhere. To say "oh just walk into such and such a shop and they'll stock it" is laughable.

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All well and good Michelle, (though I can't imagine what you can't find in all our BM stores nationwide or on eBay Aus), but the risks involved buying from OS online are not always worth the SO CALLED savings you think you are making.

Read the list of buyers who have been burnt ?????? and actually, haven't you been one (a lot of) of them on occasion ?

[dukesports]

For those **bleep**-for-tatting about the vitrues of eBay and O/Seas purchases,

This is a dispute over and item purchased by and Australian in Australia from an Australian in a Australia with an Australia stocked product.

More specifically it's about Ebay and PayPals **bleep**-poor Customer Support, seeming disinterest in my reports of suspected fraudulent activity, and the fact that I still don't have my money back, even though they've accepted this seller is a fraud.

If you can help or advise, please do so. If you want to debate ebay philosophy start your own thread.

[dukesports]

Thank you for your post cq_tech. It has been the most helpful.

One of my gripes is that the support system makes it very difficult to find your way to this option. (maybe it's just me). They seem hell-bent on avoiding speaking to someone.

[cq_tech]

I think eBay expect you to find your own solution from their outdated help pages. Perhaps we would if they were slightly more up-to-date., but as they currently stand, much of the information in them is obsolete and useless.