The seller cancelled this order — just confirm that you received a refund. Reply now.

[vlag83]

Hi there,

I purchased a telescope 15 Jun, 2018 from an overseas seller. I paid using my credit card linked to my paypal.

Later that night I called the selling for some advise and decided to cancel the order. I requested cancellation of order over the phone and the seller promptly cancelled the order without any issues. 

I have not received any refund into my paypal or credit card account till date. Last week I called/messaged the seller requesting updates. The seller responsed saying "I have accept/approve/agree on cancellation email from eBay".

I have not received any email from eBay requesting approval or confirmation of any sorts and only messages I have in the purchase history page for the order are

1.  On "Purchase History" page under "Returns and cancelled orders" section

 The seller cancelled this order — just confirm that you received a refund. Reply Now

2. Order details page

Cancellation for this order is pending 

3. Cancel details page

The seller cancelled the order.

Did you pay for this order and receive a refund?

• I didn't pay for this order
• I paid for this order and I received a refund

What is the way forward for me now. 

[vlag83]

Just received a message from eBay (Germany)
 
abandonment of purchase SR # 1-164628554389

Dear Mr L, 
your seller should have your money back by July 3, 2018.
 
If you have the money in your PayPal account then please confirm this and close the case because of the not received item.
 
Best regards
 
C H
eBay customer service
 
Will wait till 3rd July and update you 

[vlag83]

All sorted out. I received a refund today in Paypal. I have not recieved the funds in my credit card account and the paypal balance is 0.

I do see a refund transaction is paypal.

Is it safe to close the case now?

[vlag83 · Accepted solution]

Igonre the previous question. The case closed automatically when I checked now. 

Resolution was to 

- Call eBay as per lyndal1838's advise

- Request a manual refund from the seller

[lyndal1838]

If the refund has been actioned in paypal you can be sure that it is on the way.  It will not appear in your paypal account balance but will go back to the card account that it originally came from.  At this time of the week you can expect to have to wait till early next week for it to appear.  This timing is up to your bank rather than paypal.

[vlag83]

Thank you.

[sna-4293]

Just contact the seller, give them the email address associated with your PayPal account then the refund will process. I had an issue two years ago. I had ton confirm that I wanted to cancel. Before I made sure I had a refund, I accepted to cancel. After that, the seller was unable to refund me. This week, the same thing happened with another seller. I decided to ask seller to refund first, but due to me not confirimng I wanted to cancel, the refund wasn't processed even though it says the refund was issued. So, I confirmed I wanted to cancel, gave seller my PayPal details and he sent the refund manually. This problem only occurs when I order from UK eBay. I'm going to have to steer clear of the UK site in future because the refund doesn't automate when the order is cancelled.