Tickets refused at gate, seller says tough ticketek screwed up what to do?

[valken08]

We bought tickets from e-bay after I checked seller's feedback etc, all fine.  Got to gate and they were invalid, went to box office and ticketek said they'd been cancelled and re-issued.  Apparently people sell tickets on ebay then call ticketek to say they've been lost, new tickets issued, old ones invalid.  Got in touch with seller on return who said they were genuine ticketek screwed up, no offer to help, nothing.  The tickets were pictured but the seat numbers and row had been obscured so can't see that ticketek would cancel them without someone telling them too.  Is there anything we can do about this, don't buyers have right to expect seller to look into matter?  Oh well learned my lesson won't buy tickets from ebay ever again.

[Anonymous]

Wow valken, that's a rather expensive lesson to learn. I'd be reporting them to the internet fraud and scams squad;

http://www.afp.gov.au/policing/cybercrime/internet-fraud-and-scams.aspx

You didn't deserve that and nor should anyone else be subjected to it from the same person again. Be responsible and report it. 

[*sparklz*]

Did you pay with paypal and fund the payment with a credit or debit card?

Go to paypal if it is not past the 45 days since payment and open a dispute for item not as described or  if it is past the 45 days since payment date go to your bank and do a chargeback to get your money back.

[Anonymous]

Good call Sparklz.
They were purchased on the 30th of May so still clear for the 45 days if sensible enough to use PayPal for the transaction at least.

[belindabargainhunter]

I think the seller should be responsable for this. I would like to see everone stop buying tickets on ebay to stop this whole buissness. I think if the people just wanting to sell ticket for profit weren't buying more people would have a chance in getting tickets at sale.

(Oh and the differnce between concert tickets and other sales on ebay is that tickets are non transferable and bought knowing you are not ment to resell for more than the ticket price value )

[lyndal1838]

Belinda, there is nothing stopping sellers making a profit on the sale of event tickets.

Those rules only apply to selected venues and events and are not meant to cover every type of ticket sold on ebay.

[colkym]

Wow that was an expensive lesson to learn, I do hope you have paid by paypal.

Tickets can certainly be sold on ebay, only selected venues are prohibited as Lyndal says.

Scalpers are alive and well and making heaps of money, thats true, but tickets are only worth what someone is prepared to pay for it.

While we on the subject- I hear Allphones Arena in Sydney is cancelling tickets that they see listed on ebay, something to consider if you are buying tickets with the seat number displayed 😞  What a nasty shock for the buyer when they get to the concert and cant get in 😞

[wishuponastarcelebrationsandgifts]

I wouldn't buy any tickets from anyone I didn't know personally. Even if the tickets are valid, if the event is cancelled the funds will be refunded to the original ticket holder. You then have to rely on their honesty to get your money back.

As part of Ticketek's terms of sale Entry may be refused if tickets are damaged or defaced in any way or are not purchased from Ticketek or other authorised points of sale. If you do decide to buy any tickets online, it is prudent to check that the ticket seller does not have similar terms.

Some good advice has already been given regarding lodging a Paypal claim/credit card chargeback. I hope you recoup your funds.

[phorum_junkie*]

Email the seller saying they have 48 hours to refund your money or you will be reporting them to the on-line auction fraud report site run by the police. If you paid with Paypal open a dispute but there are restrictions on claims for tickets so you may be out of luck. If you funded your Paypal payment with a credit card then you could try your card provider re a chargeback. If you paid by bank deposit then your only chance is them refunding to stop you going to the police.

[kymme22]

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@colkym wrote:

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@colkym wrote:

Wow that was an expensive lesson to learn, I do hope you have paid by paypal.

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A little known fact that eBay and PayPal do not publicise and in my view is very deceptive is that you have NO buyer protection for event tickets, gift certificates and other items which they term 'intangibles'.

I was livid when I found this out from PayPal customer service, as I have always assumed I had some measure of safety when purchasing via eBay but be warned - this is NOT the case.

My advice when purchasing tickets etc is always use your credit card via PayPal so you can instigate a charge back through the credit card provider.

Check out the listing pages for tickets and you will notice that under "Payments' at the top of the listing the blue box giving information about PayPal buyer protection is missing - same for gift vouchers.  This is the ONLY indication you have that you
are vulnerable to scammers with no buyer protection!

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