Tracking shows item delivered but never received

[veschaurasiy-0]

Recently, I bought a brand new Samsung Galaxy S8 from ebay. tracking shows item delivered but we have never received the item. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. tracking shows only the name of suburb not the address. upon investigation, AU post says item delivered to my mail box, but how can they deliver to mailbox which is always locked? we have asked ebay to send us proof of shipment but they say they have no idea instead we have to ask with the seller. we have asked seller about the proof of shipment to our address, first he said he had written right address  but later he stopped responding rather he opened a case. According to an ebay representative, based on the tracking, we are highly unlikely to win the case. we are more than sure that, there is not fault from our end, this may be a fault from delivery driver or seller might have written wrong address. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to the address. this is weird.  Ebay claims, they offer buyer and seller protection but what sort of protection is this? this is a **bleep** company ripping off people in the name of buyer's protection.  

[brerrabbit585]

There's always ACORN for online fraud. They really need to know about sellers like this!

[r00bz1]

yep, I will be contacting ACORN this weekend. I have all the information I need on this scammer  !! 

I just checked the scamming sellers account. 2 more phone buyers scammed over a thousand bucks have just left negative feedback .....

Can we name and shame sellers on this community board?

I would like to get in touch with the other buyers who have fallen victim to this scammer. 

[lyndal1838]

No, you cannot name and shame on the boards.....and there is no way to contact the other buyers.

It is ebay's way of helping the scammers!!

[ozznew2011]

I had a similiar situation but in my case it was delivered to a different suburb in AU.

No one took responsibility including AU post.

AU post is still investigating. All they did is appologised

[r00bz1]

My case has finally closed with a win after going through so many hurdles. My determination only became stronger as this went on and on (two months).......

My tip: If your item is over $750 and tracking says it was delivered (when it was not), never raise a INR dispute with Paypal first. Go through the eBay dispute process as eBay requires proof of delivery where seller must purchase 'Sign On Delivery'. The buyer will be covered in the case of a dispute. Read the buyer protection policy under the section 'When a buyer doesn't receive an item' from the following link:

:

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

Paypal just requires proof of postage and will always back the seller regardless of how many complaints are against the seller ....

[oceanarrow]

Can I note that this is a new scam which I have been privy to also. Look on the sellers feedback & see if there are others reporting the same thing. They send out a parcel with tracking with probably nothing inside to an address in your suburb so it registers that it got delivered & then you can’t dispute it. Nothing can be done other than hopefully one day the fraudsters are found out & charged. Best of luck

[tazzieterror]

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@oceanarrow wrote:
Can I note that this is a new scam which I have been privy to also. Look on the sellers feedback & see if there are others reporting the same thing. They send out a parcel with tracking with probably nothing inside to an address in your suburb so it registers that it got delivered & then you can’t dispute it. Nothing can be done other than hopefully one day the fraudsters are found out & charged. Best of luck

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Rubrication mine.

Plenty can be done - open an 'Item Signifcantly Not As Described' dispute, add a picture or two of a pinecone or some other worthless item you have laying around that isn't what you ordered, and "return" the item at the seller's expense.

It's not a new scam - they've been doing this for years.

Also, please don't resurrect dead topics - start a new one next time.