on
31-08-2013
03:14 PM
- last edited on
31-08-2013
04:18 PM
by
pixie-six
Made a recent purchase and although it took about a month to arrive I left a positive feedback.
2 weeks later they still had left no feedback for me. I contacted the seller they said that they had.
3 times I wrote to say it wasn't showing, 3 times they wrote back to say it was there. Finally I said I would just put it down to a disappointing transaction.
The next day the feedback arrived saying 'difficult and aggresive customer' which proves it hadn't been done.
Where can I go from here. Although I have only bought 32 items I feel my name has been smeared. This seller has sold over 14,000 products, why would they do this?
At no point did I say anything other then the feedback was not there.
31-08-2013 06:45 PM - edited 31-08-2013 06:45 PM
The seller may receive a policy violation - that is for ebay staff to determine.
I wouldn't report it OP, as the comment has already demonstrated it really is bringing postive benefit to others, with BBLs expanded accordingly.
on 31-08-2013 10:52 PM
C'mon, BBL's - really?
The OP is clearly inexperienced with eBay and didn't realize that FB was voluntary. I'm guessing that now they know. I spent a good while earlier this evening trying to find where eBay states feedback is voluntary, and I couldn't find it. I just know it is cos of what has been written on the boards. The eBay policies etc use words such as, "you should leave feedback" (sic) - If anyone can find me where they specifically state that it is voluntary, then I'd be mighty grateful.
They've been polite, have not trashed a seller's rep (unlike another thread), appear to pay for their purchases, seem to have taken on board all of our comments.......
on 31-08-2013 11:19 PM
My trading reputation is very important to me, and in this situation, a new user who does not know better or not, I have to err on the side of caution and go with the traders assessment and take their word via the feedback about this OP.
01-09-2013 07:25 AM - edited 01-09-2013 07:28 AM
While I am entirely opposed to sellers breaking the rules by leaving false pos feedback I can understand why this poor seller finally snapped and did what they did. As a buyer you have absolutely no need to ever have more than 10 feedback which allows you to post unrestricted on the boards.
Well, that started the day off with a laugh (for me, anyway).
The main aim of feedback isn't to post on the boards, or perhaps not for everyone.
reminds me of what Bill Gates is supposed to have said in 1981-what was his quote? 640k should be enough for anyone.
It is a bit rugged to compartmentalise people into buyers and sellers; some people could be both and a higher feedback at least shows others the seller is building up a score, has been on ebay a little while and could have something to lose by nicking off.
I know, I know, a feedback of eg 20 for only purchases isn't the same as 20 for sales, but all the same, if I am buying from anyone, I would rather see a score like that than a zero. And I have a sneaky suspicion I am not the only one out there.
You are perfectly within your rights to report the comment and have it removed but on top of being spammed by your feedback requests the seller will receive a policy violation against their account which may impact their search ratings which is rather a harsh penalty for mistakenly thinking they had left you feedback even though they were under no obligation to do so.
If the feedback was against ebay policy and it sounds as if it was, and if the buyer doesn't like it, then arilpa should ask to have it removed.
3 times I wrote to say it wasn't showing, 3 times they wrote back to say it was there. Finally I said I would just put it down to a disappointing transaction.
The next day the feedback arrived saying 'difficult and aggresive customer' which proves it hadn't been done.
I understand where arilpa is coming from, what has set him/her off is the fact the seller was inaccurate, she's just trying to point out an error or misunderstanding. I am betting she is what is called an 'objective ' personality. We C-objectives like to follow the rules to a T and like the minor detail.
I have to admit, as a s eller, it would be annoying to get request after request, but that should have been a wake up call to the seller to check it out.
I bet the seller values his feedback, he wants it. Well, so do buyers.
on 01-09-2013 07:56 AM
@crikey*mate wrote:C'mon, BBL's - really?
The OP is clearly inexperienced with eBay and didn't realize that FB was voluntary. I'm guessing that now they know. I spent a good while earlier this evening trying to find where eBay states feedback is voluntary, and I couldn't find it. I just know it is cos of what has been written on the boards. The eBay policies etc use words such as, "you should leave feedback" (sic) - If anyone can find me where they specifically state that it is voluntary, then I'd be mighty grateful.
They've been polite, have not trashed a seller's rep (unlike another thread), appear to pay for their purchases, seem to have taken on board all of our comments.......
http://pages.ebay.com.au/help/feedback/questions/leave.html
Leaving Feedback is voluntary; however, eBay encourages all members to leave Feedback after each transaction is complete. There are different philosophies on whether the buyer or seller should leave Feedback first. Each member may choose the best approach to leaving Feedback.
on 01-09-2013 09:40 AM
It seems that when a buyer posts anything on this forum someone will chime up saying they were wrong and will end up on seller's BBL. I have been threatened with the dreaded BBL for giving well deserved neutral feedback. Perhaps I was listed... perhaps not.... but my world did not change on jot afterwards. Good sellers will trade with good buyers.
To the OP, get ebay to remove the false positive comment. It is contrary to ebay rules and should not have been left. By and large it is better just to let those who are going to give feedback do so and not worry about it otherwise... but you have committed no crime.
on 01-09-2013 12:25 PM
eBay policies etc use words such as, "you should leave feedback" (sic) - If anyone can find me where they specifically state that it is voluntary,
It's the wording.. The policy (apparently) says that you SHOULD leave feedback, not that you MUST
01-09-2013 12:39 PM - edited 01-09-2013 12:41 PM
crikey and patchoo, colics post contained a link to an eBay help page that he the proceeded to quote from. i.e.
http://pages.ebay.com.au/help/feedback/questions/leave.html
where it has . . . . . "Leaving Feedback is voluntary; however, eBay encourages all members to leave Feedback after each transaction is complete. There are different philosophies on whether the buyer or seller should leave Feedback first. Each member may choose the best approach to leaving Feedback." (I have bolded some text).
I guess it comes down to whether what is contained on an official eBay 'Help' page constitutes being eBay policy OR eBay advice.
Either way, when you breach eBay policy you get sanctioned/strikes, and when you do not leave feedback you DO NOT get sanctioned/strikes.
So, rather than saying that "leaving feedback is voluntary" is eBay policy, I would simply say that eBay says that leaving feedback is voluntary and (accordingly) there are no penalties if you choose to not leave feedback for a transaction.
on 01-09-2013 12:43 PM
Yes I realised that after I posted. My mistake
on 01-09-2013 01:04 PM
@colic2bullsgirlore wrote:
@crikey*mate wrote:C'mon, BBL's - really?
The OP is clearly inexperienced with eBay and didn't realize that FB was voluntary. I'm guessing that now they know. I spent a good while earlier this evening trying to find where eBay states feedback is voluntary, and I couldn't find it. I just know it is cos of what has been written on the boards. The eBay policies etc use words such as, "you should leave feedback" (sic) - If anyone can find me where they specifically state that it is voluntary, then I'd be mighty grateful.
They've been polite, have not trashed a seller's rep (unlike another thread), appear to pay for their purchases, seem to have taken on board all of our comments.......
http://pages.ebay.com.au/help/feedback/questions/leave.html
Leaving Feedback is voluntary; however, eBay encourages all members to leave Feedback after each transaction is complete. There are different philosophies on whether the buyer or seller should leave Feedback first. Each member may choose the best approach to leaving Feedback.
Thanks for that. 🙂
As I said, I did look, and I did find a whole heap of other pages, but none that specifically said that feedback was voluntary. As such, I could understand why the buyer didn't realize that feedback was voluntary, because everything that I could find just implied that both buyers and sellers were "supposed to do it".
I only learned that FB was voluntary by reading and participating in these boards.