Unsatisfied

[jessicadazzler97]

  Hi all, I'm feeling very unsatisfied tonight with stuff I've bought on eBay over the past few months. I'm not a huge buyer (not a huge seller either), but I do buy things occasionally. Out of the last 20 or so items I've bought, I only really love two of them - a purse I got for $5, and trimming scissors for my dogs. Everything else, even though it's perfectly ok, is not as great as I wanted it to be. I'd love to start buying more, I guess I'm just afraid I might buy something expensive and then it won't fit or something, then I'll be stuck. Anyone else feeling the same way? 

Feels a lot better now I've got that out of my system 

[springyzone]

Lyndal said.

I find it hard to believe that a seller on ebay does not understand how feedback can affect a seller's ability to sell.

I don't. My guess is a lot of smaller sellers don't know the ins and outs. And very few buyers would be aware, which is why ebay needs to get in line with reality. A middle score (or 3 stars out of 5) in real life is not perceived as a negative.

Fixnwear said.

I was somewhat saddened to see that you gave people neutrals because the quality was not good.

Now, not only that the quality of anything is highly subjective, but I can't see how the quality can reflect on the seller - unless they made the item themselves

I would disagree in a lot of cases. Let me give you an example. I once bought a couple of tops (same style, different colours) from the same seller. Both were described as excellent condition, barely used. For one that was true. The other though was noticeably thinner (obviously washed and worn a lot more) and had several pulled threads & fading.

This was years back & I gave positive feedback for both but these days I would take it up with the seller and sorry, I would give at least neutral even if allowed a refund because in my view the description was dishonest.  I also think that the quality was not be up to what the description led me to expect.

I don't expect any seller to talk down their product but if they over inflate it or deliberately leave out faults in the description it can lead to disappointment. It does happen at times.

Ebay relies on open & honest descriptions, especially if something is second hand.

--------

Jessica, re clothes. Find a decent label (or lables) you like where the sizing is pretty reliable & you know what size is likely to fit. Then pretty well restrict online clothes buying to those, less likely to be disapponted.

[phorum_junkie*]

I always try to buy from sellers with at least 99% feedback

For a high volume seller I would not buy from a seller with less than 99.5% and even then if there was a choice I would buy from one with at least 99.8% . For a low volume seller I would be more interested in the DSRs, particularly the one for description, and the actual feedback comments.  I also avoid sellers who have terms and conditions that take up more of the page than the description.

[fixnwear]

springyzone,

I would disagree in a lot of cases. Let me give you an example. I once bought a couple of tops (same style, different colours) from the same seller. Both were described as excellent condition, barely used. For one that was true. The other though was noticeably thinner (obviously washed and worn a lot more) and had several pulled threads & fading.

This was years back & I gave positive feedback for both but these days I would take it up with the seller and sorry, I would give at least neutral even if allowed a refund because in my view the description was dishonest.  I also think that the quality was not be up to what the description led me to expect.

I think your example above refers more to the inaccurate description of the item, while I was reffering to the quality of the fabric, the reason being for the OP giving negs to people.

I'll ask you again - how on Earth can any seller be responsible for bad fabric quality - which is just about the 95% of garments that we wear and buy from the mid range stores & designers. All your C. Road, Ver. Maine, Cue, Review and the like - are far cry from deluxe quality fabrics that exist, but very expensive and therefore not cost effective for something that costs as little as $200. (example only)

You get what you pay for - an old saying - for peanuts you get monkeys.

Most definitelly not any seller's fault that something they sold you looks like a dish rag, crumples easily, pulls treads as soon as you look at it - as the fabric was second or even third rate to begin with.

This is nothing to do with a condition of the item - that is a separate issue all together. But OP said she didn't like the quality - not CONDITION.

And phorum, seriously?

You don't buy from sellers with less than 98% f/back?

Was that a trick question/statement - can't belive that anyone would rely so much and even give any credibility to other people's opinions - on Ebay? Really????

Prime example is OP - out of ignorance making slurs on other seller's reputations - and what does it all mean in the end? Nothing.

To categorise a seller through nothing else but Ebay's buyer's  remarks - excuse me, but that would have to be the most unreliable source of any valid and accurate information when choosing a seller. 

I am more guided by the item itself, there is most certainly enough protection for us from PP or even Ebay if something goes wrong.

Nor do I need a long description as there are pictures to look at - nor rellevant if the seller has 26 pages of conditions and 2 lines description if they have the several clear photos of the item, and in the case of clothing - measurements.

And don't worry, I have seen plenty of sales contracts in real life where conditions pages were as thick as your average fashion magazine!

[jessicadazzler97]

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@springyzone wrote:

Lyndal said.

I find it hard to believe that a seller on ebay does not understand how feedback can affect a seller's ability to sell.

I don't. My guess is a lot of smaller sellers don't know the ins and outs. And very few buyers would be aware, which is why ebay needs to get in line with reality. A middle score (or 3 stars out of 5) in real life is not perceived as a negative.

Fixnwear said.

I was somewhat saddened to see that you gave people neutrals because the quality was not good.

Now, not only that the quality of anything is highly subjective, but I can't see how the quality can reflect on the seller - unless they made the item themselves

I would disagree in a lot of cases. Let me give you an example. I once bought a couple of tops (same style, different colours) from the same seller. Both were described as excellent condition, barely used. For one that was true. The other though was noticeably thinner (obviously washed and worn a lot more) and had several pulled threads & fading.

This was years back & I gave positive feedback for both but these days I would take it up with the seller and sorry, I would give at least neutral even if allowed a refund because in my view the description was dishonest.  I also think that the quality was not be up to what the description led me to expect.

I don't expect any seller to talk down their product but if they over inflate it or deliberately leave out faults in the description it can lead to disappointment. It does happen at times.

Ebay relies on open & honest descriptions, especially if something is second hand.

--------

Jessica, re clothes. Find a decent label (or lables) you like where the sizing is pretty reliable & you know what size is likely to fit. Then pretty well restrict online clothes buying to those, less likely to be disapponted.

---

 Thanks for joining in, I will definitely take on your advice 🙂

[jessicadazzler97]

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@phorum_junkie* wrote:

I always try to buy from sellers with at least 99% feedback

For a high volume seller I would not buy from a seller with less than 99.5% and even then if there was a choice I would buy from one with at least 99.8% . For a low volume seller I would be more interested in the DSRs, particularly the one for description, and the actual feedback comments.  I also avoid sellers who have terms and conditions that take up more of the page than the description.

---

 That's really interesting. Sometimes I see a seller with 98.7% feedback or something and I look at their DSRs and they're pretty ok, while other sellers with 99.9% feedback have over like ten neutrals or negatives in a month! So feedback can be confusing, but yes, I think sticking to sellers with scores in the 99% range does help weed out those sellers that are going to send you complete rubbish.

[harley_babes_hoard]

if you keep leaving neutrals for sellers Jess you won't have to worry you'll be blocked by many..

[springyzone]

Fixwear said.

I think your example above refers more to the inaccurate description of the item, while I was reffering to the quality of the fabric, the reason being for the OP giving negs to people.

I'll ask you again - how on Earth can any seller be responsible for bad fabric quality - which is just about the 95% of garments that we wear and buy from the mid range stores & designers. All your C. Road, Ver. Maine, Cue, Review and the like - are far cry from deluxe quality fabrics that exist, but very expensive and therefore not cost effective for something that costs as little as $200. (example only)

You get what you pay for - an old saying - for peanuts you get monkeys.

Most definitelly not any seller's fault that something they sold you looks like a dish rag, crumples easily, pulls treads as soon as you look at it - as the fabric was second or even third rate to begin with.

This is nothing to do with a condition of the item - that is a separate issue all together. But OP said she didn't like the quality - not CONDITION.

-------------------------

I concede that quality & condition are 2 different things, you are right.

But I do wonder if people, when they leave feedback, think out every term they use.

I took Jessica to mean that some of the items she had bought had been described in more glowing terms than the items deserved. That some of them had been talked up a bit.

I suspect that a lot of buyers on ebay would not consider $200 to be very 'little' for an item of clothing. It is all comparative I know but I suspect a lot of the seriously wealthy people in this country don't bother with ebay unless they are looking for collector items. For clothes they would just go to the store.

Well, I suspect. I don't know really as I am not one of the seriously wealthy.

And if you said to a buyer- hey, you've got to expect cheap and nasty material if you're paying under $200. Well, good luck with that one.

But there is one thing I am reasonably certain about because I have seen it a lot. Buyers, whether they should or not, will often judge the quality of an item. You are right, in some cases I have seen in the past (not talking of Jessica at all) it has not necessarily been fair.

But if it is a case of an item that has been talked up, then it is fair enough.

Maybe the whole system of feedback as it stands is something that needs to be looked at as it is all very subjective.

[fixnwear]

Hi springyzone,

it is a real pleasure talking to you!

You are clear and precise with meaning and explain everything so well.

I wish I was like that, mostly am not - just because I always know what I mean I think everyone else does too!

My examples with costs in relation to fabrics used to make those garments were just that.

Anything from $9.99 up to $200 and even over uses inferior fabrics.

And saying "good luck with describing a $200 dress as being made from cheap fabric" is true fro Ebay - but it's sadly also very true in reality.

Sellers, short of spelling it out can't really do anything else about the fabric, and even less so about what buyers expect and imagine in their heads about the fabric quality - not condition of the item.

Nor it was anything to do with rich or poor - nothing wrong with either demographic, it was just to try to show what can be expected of an item made from say, polyester - in the lower price bracket and how hugely different quality (still polyester) fabric is used for a garment that is much more than that. Easuly recognised by just looking at it, let alone touching it!

And finally, I still think little dazzler lady was refering to the fabric quality in those f/backs, surely if it was condition not as described she would have said so?