If this was true, every buyer of antiques or anything pre-owned - toys, clothes etc, would not be able to make a claim.
1) There are a few categories where the MBG does not apply, such as cars/caravans, industrial equipment etc, so unless you purchased from an excluded category, you should be able to raise and have a dispute dealt with.
2) There are instances when the MBG does not apply, such as when you organise your own courier to pick up an item.
3) From your side, you need to have paid with an approved, traceable method (not bank transfer).
4) We have seen the situation where certain buyers have raised too many returns and their account is flagged which then excludes them from being able to do so in the future.
