What feedback should I give?

[wifetoalfred]

I won some clothes. 9 days after paying with Paypal I got an email notifying me that the Seller had been to sick to send the items till that day. Should I give a neutral? I understand being sick and there being a few days delay but it was 9 days. She didn't say she had been in hospital but had been too sick to post till then.

[chezzy]

"As such, buyers now need to ask themselves: Is this worth ruining a sellers business over? Possibly preventing them from having an income?"

So a guilt trip for buyer?

On one hand buyers are suppose to be honest and factual when they leave
feedback. And on the other buyers should just be happy they have received
the item full stop and 'ignore' things like delays and communication issues?

[nicole-n-daz]

The Feedback system was designed to catch out dishonest sellers,

Sometimes things do not go right.Now since this seller did post the items and they were apparently as described then the seller is not dishonest and therefore in this instance deserves the benefit of the doubt.

The goods were recieved in the end,so the final conclusion is that it was a positive transaction.

Who are we to judge whether the seller really was sick or not ?

.

[kayedonproducts]

Having read all replies, I do have to agree that 9 days is a bit long before sending an email advising of the reason for delay.  I always try and advise buyer in the first few days - I allow 3 business days for postage due to my health problems.

One thing that did come to my mind, and in no way suggesting this is the scenario in this case, some people who suffer from depression find it hard to even get out of bed, let alone send an email.

Also, if they live by themsleves they may have nobody to help them out by sending emails for them. 

As has been said, it really is up to you what feedback you leave - have to say I would probably leave a positive if everything else apart from the delay was OK, but that's me - I'm not the buyer waiting in this case.  I guess from the message you received, and their previous feedback you may have formed some sort of opinion of the seller.

[2106greencat]

Question for the OP - how many day's after auction end did you pay ?

[foxette-in-sox]

You have won 2 bulk lots of clothes

1 seller listed using ebay MOBILE,has a neut for poor communication & not so great postage stars.They have been consistently leaving feedback for others with no gaps including feedback left for you on 17th June.

The other seller hasn't sold in over a year BUT has also been consistently leaving feedback & left feedback for you on 14th June. 

So whichever seller it is does NOT deserve a positive IMO.

[1sweetap6v8]

Unfortunately its a border line call. And for you to judge for yourself and not be influenced buy anyone else.

Feedback is only a reflection of your buying experience with said seller.

I find it very hard to understand no matter what excuses people are coming up with on here that it takes 9 days to make contact unless they were hit buy a bus and in a comer for that time then its a valid excuse, If they are so sick they could have had a family member to either post it for them or email you a message well in advance of the 9 days it took.

I no what I would do and it would definitely include lowering the stars on communication for starters.

Forget there excuse because you do not know if it is true and  think about how you felt waiting for your item or contact from them and decide your decision from there.

Do not in anyway allow people here to sway your thoughts as only you can judge your experience in this case. 

[chezzy]

I too noticed the seller who lists via ebay mobile, same seller also buying in that period I think unless I am mistaken. Apologies if I am. Just had me curious anyway. Regardless I think 9 days is a bit rich and buyer should not have to be made to feel they should just brush these delays off?

[foxette-in-sox]

I too noticed the seller who lists via ebay mobile, same seller also buying in that period I think unless I am mistaken. Apologies if I am. Just had me curious anyway. Regardless I think 9 days is a bit rich and buyer should not have to be made to feel they should just brush these delays off?

Chezzy,that seller has been MADLY buying so you're absolutely correct & the 2nd seller has been buying as well.

[***super_nova***]

None of us can judge if the seller was really sick.  Foxy, it may not be the seller you are looking at - it may be a private listing. 

Some people do not have anybody to help them.  I often thought what would happen if I had to go to a hospital; it would be difficult enough to get my friends to go and collect my dogs and cat.  Having to explain how to log into my computer, access all my accounts, check my email on all the different email accounts..............  it is giving me a migraine already and I am not even sick!  Imagine if you collapse are in the hospital.  We do all these things automatically but some people are incapable to give such instruction without sitting at the computer even at the best of the time.

If somebody did some buying it is also possible that the account is being used by other member of the family.  If somebody has a heart attack and is taken to a hospital, they might have not even realised the item has sold until they got home and had a chance to go through all the hundreds of emails.

I can go on thinking off plausible explanation why it took 9 days to contact.............

In any case I would wait for the item to arrive, and see how happy I am about it.  If waiting caused me hassle I would not leave any FB, but if the clothing is great and I am happy with everything else, I would leave positive.  At the most i would leave less than 5 stars.

[wifetoalfred]

These days, because of Paypal I paid straight away.