What is a "Return Label"?

[ginger_ice_cream]

I've opened a Ebay Money Back Guarantee case for an item not as described.

Ebay tells me tht the seller needs me to supply me with a return label (to pay for return postage)

What exactly is a return label?

[catlovertony]

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@black*poppy wrote:

If ebay can detect the item has been delivered, or the buyer gets a CS rep to check the delivery status, the seller gets 4 business days to refund.  I assume this is to give the seller time to put money into paypal from a bank account if they have spent the money already, for instance.  If the seller hasn't refunded on the 5th day, then the case can be escalated and ebay will refund automatically with one of those case closed without seller resolution thingies.

I think with C&S labels you have 30 days to cancel the label, but I'm not 100% sure.  What I do know is if they don't process it within 30 days of purchase - and there can be a backlog sometimes - then they can't refund to your payment method, and will send a money order instead

It's annoying that the ebay system doesn't allow pdf's to be uploaded, so you have to use the buyer's personal email... what about proof of interactions through ebay messaging? Or has this changed?

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I was able to upload the .PDF from C & S maybe it has just changed

[black*poppy]

Cheers, good to know!    That makes things alot easier.  Now if they would only allow labels to be generated within the ebay labelling system we'd be getting to a system that's at least usable.

[salmoshabakuc]

What about buyers, trusting selleres and when the sellers make a mistake a buyer has to wait God knows how lon before getting the money to be refound.

[davewil1964]

This is relevant to a 4 year old discussion about return labels how?

If you don't receive the item, you go through the Item Not Received process. Doesn't take very long at all - a few days after the dispute is opened, which is any time after the last 'estimated' delivery date.

if the item is not as described, you go through the Item Not As Described process. Doesn't take very long, either.

All this information is available in the eBay FAQs, handy reading.