What is wrong with some sellers???

[freshwater-2]

Over the past fortnight I have sent five courteous  emais to different sellersl with a question, via their selling site.

Asking things like measurements which are not included on their listing.

Not one has responded.   And, incidentally, none of the items got a bid.

I give up.....if the details aren't listing I will just go onto sellers who can be bothered giving details with their listings.

[enigmabear]

Oh yes, I have had a few who have bid,won and then message me,basically saying "I want cheaper postage"  or "can you send this to me free of charge"  

[audio-spot]

I wanted to purchase an Sony MP3 player a few months ago. The description was just a 1 liner and the sellers pictures were a little blury, so I could not determine if there were any light scratches or dents in the unit ( I was hoping to get a near mint condition unit). 

It was the Japanese version, so they don't often come up for sale here, and the price was good.

I popped off a question if he could further describe the unit. Unlike you, I got a quick response, however the tone was quite angry and I was lectured on eBay's definition of what 'used' represents (may show signs of wear etc). Needless to say I didn't purchase it!

[amber-eyed-girl]

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@4green2000 wrote:

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@amber-eyed-girl wrote:

With the postage complainers it could be they don't understand packaging costs as well (plus eBay fees)

see the postage on the parcel and think the seller's made a bit more extra

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and sellers have every right to charge a handling fee as well..P&H..

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As long as it's a fair one.

That can be a contentious issue more so than a fixed set of costs...and justifiably so. Most sellers I've encountered are fair but some have no concept that handling does not mean piracy.

[amber-eyed-girl]

Handling, can be a harder thing to quantify or explain than a fixed cost is, even if reasonable.

[*tippy*toes*]

I can understand why some buyers might get upset and feel ripped off. If a seller is charging $8 or $12 for postage, you could be forgiven for thinking it's being sent as a parcel, especially when it says it's listed as parcel post with tracking. Then when it turns up as a large letter (standard, not registered), you would feel pished off a bit. Even taking into account a handling fee, it's still a bit rich.

A few months ago I sold something that I'd listed as being sent parcel rate. When the time came to pack it I realised it could go as large letter. I sent it as a large letter and refunded the difference to the buyer and explained why I was refunding. It was only $5, but they were stoked! They've since bought quite a few other things.

[chameleon54]

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@chameleon54 wrote:

THE OTHER SIDE OF THE EQUATION

I hope your polite, courteous messages where not like the one I got yesterday. I have a very large 1800,s photograph with card mounting for sale at the moment. "polite" buyer sends the following ,message. " Why is your postage so expensive ? You should be able to mail that for $3.00 . "  

I DID send a polite explanation that the item was too large to go as a large letter and had to be sent as a parcel. I went on to explain that a large letter over 250gm. now costs $5.00 plus 50 cents for priority sticker, plus $3.00 for tracking, plus ebays 10% commission on all of the above.

After sleeping on it I decided to "politely" pop the messenger on my special list. I then ended the auction and relisted the item as a BIN for double the price. ( it was cheap enough at the auction starting price )   Its buyers like that who usually ding your stars or want returns "just because they can" . These sorts of rude messages seem to be becoming more common and frankly I just cant be bothered dealing with people like this all day.

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I had another "potential buyer" awhile ago who sent some pretty aggressive, rude messages so I popped him on my party list. I get a message from him today stating that he really needed a machinery part I had listed, but ebay would not let him buy it.  His machine was broken down and it was the only one listed worldwide. 

AHHHH   !!!!!!!!................ There is a god after all..........

[newnuseddvdbookscds]

keep in mind also often Ebay messages just ... go somewhere and not where they should lol.
I have found thru contacting buyers sometimes that messages I have sent them have never arrived could be one reason

[4green2000]

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@chameleon54 wrote:

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@chameleon54 wrote:

THE OTHER SIDE OF THE EQUATION

I hope your polite, courteous messages where not like the one I got yesterday. I have a very large 1800,s photograph with card mounting for sale at the moment. "polite" buyer sends the following ,message. " Why is your postage so expensive ? You should be able to mail that for $3.00 . "  

I DID send a polite explanation that the item was too large to go as a large letter and had to be sent as a parcel. I went on to explain that a large letter over 250gm. now costs $5.00 plus 50 cents for priority sticker, plus $3.00 for tracking, plus ebays 10% commission on all of the above.

After sleeping on it I decided to "politely" pop the messenger on my special list. I then ended the auction and relisted the item as a BIN for double the price. ( it was cheap enough at the auction starting price )   Its buyers like that who usually ding your stars or want returns "just because they can" . These sorts of rude messages seem to be becoming more common and frankly I just cant be bothered dealing with people like this all day.

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I had another "potential buyer" awhile ago who sent some pretty aggressive, rude messages so I popped him on my party list. I get a message from him today stating that he really needed a machinery part I had listed, but ebay would not let him buy it.  His machine was broken down and it was the only one listed worldwide. 

AHHHH   !!!!!!!!................ There is a god after all..........

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Karma god

[springyzone]

Over the past fortnight I have sent five courteous  emais to different sellersl with a question, via their selling site.

Asking things like measurements which are not included on their listing.

Not one has responded.   And, incidentally, none of the items got a bid.

I give up.....if the details aren't listing I will just go onto sellers who can be bothered giving details with their listings.

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I think you have just been unlucky. It happens sometimes, you get a run of bad luck.

I have found the opposite, that lately every time I have contacted a seller-some who look to be running  a business plus a couple of home sellers with little experience on ebay-in every case I have had good replies and I try to reflect that in my feedback.

If I found a particular seller had an ad with inadequate details (and I have seen a few like this lately too) PLUS did not respond to a polite question, I would not bid. They don't deserve it and as someone else mentioned, if they won't make an effort to sell, it wouldn't encourage you to think their after sales service would be any good either. They're not on the ball.

But I would not necessarily cut off every ad where I would like more details. If it is something where you can easily get a substitute, move on, but if it is something you are really interested in, it is always worth trying a question. You may get a quick reply and all's good but if you don't, no loss to you.

[lane-ends]

some sellers list many things quickly and 'efficiently" to get high listing rate. They do this by minimizing specific details per item. eg measuring and listing dimensions substantially increases time to list large quantities of items. Of course this will affect sales and customer satisfaction, thats just a downside they wear.

Put it simply it doesn't make business sense to spend much time fussing over extremely low $$ margin items, even a lost sale is no big deal.

It doesn't create much pride or reward in what you are doing as a seller and so often you will find they loose interest and dont stay that long.