What to do if you haven’t received an item but eBay will not give a reason during appeal

danneil81
Community Member

Purchased three pairs of jeans from a seller who had good rating, months on have not received the items.  The items have a tracking number but it shows it is just a label and hasn't been shipped.  Contacted the seller and they said it was strange and would look into and fix but have not heard back from them.  Have opened a case but eBay has closed it with no explanation, I appealed but it came back within minutes that it too was closed.  Any ideas of what to try next as  the value is almost $300.

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Re: What to do if you haven’t received an item but eBay will not give a reason during appeal

Thanks a lot. I managed to make a claim. Waiting for the established dateline.
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