Where to go from here?

[*kats*]

Me again:( I will try to make as short as I can (I tend to blabber on!)

Following my topic the other week:
http://community.ebay.com.au/topic/Buying/Not/600158540

Okay, so seller did not reply to my message about a partial refund to cover costs of cleaning and alteration so I opened a NADD. Seller replied to the message the day after I opened it saying there was no need to send photos as she didn't really look over the dress before sending and to get it dry cleaned and she will refund the cost.

I got it dry cleaned and picked it up yesterday - most of the marks came out bar a few (so I am guessing the dress wasn't cleaned since wearing...) and told her I was about to drop it at the alteration shop to fix up the loose bead and belt loop string

I sent a request for the cost of the dry cleaning and alteration through PayPal resolution centre and she replied tonight saying she will not pay for the alterations and that she never agreed to (true, so I admit fault here but she also never mentioned she would not when I messaged about what I wanted to do to rectify the situation) and that I am being ridiculous over a $400.00 dress that I paid $50.00 for and to send it back to her.

I calmly messaged back then that I was sorry she feels I am being ridiculous but that was the price she listed the dress at and none of the problems were mentioned in the description and just trying to get it in the condition I expected by having it cleaned and the broken bits fixed up.

Now I have one pissed off seller who won't refund the money spent fixing up the dress and wants me to send it back (in better condition than it was sent to me in). I do really want to keep this dress as I love it - I am awaiting her reply before I proceed with what you guys suggest but doubt I will get a reply from her - do I escalate to a claim and see if I will get money back for this without sending the dress back (I believe I will be out of pocket that way anyway) or just suck it up that I've had to pay double for the dress to get it fixed up?

Thanks in advance and sorry for the essay!! 🙂

[*kats*]

Thanks, I have sent her a very clear and simple message but figure it will probably be ignored and it will go as above.

I won't send the dress back as I imagine I will only be reimbursed the 60 odd dollars for the dress and postage at best, when I have paid about $100.00 all up so she would get back a dress better in value.

A shame as I have been trying to do the right thing and end up getting burnt:(

[***super_nova***]

Did you pointed out to her that selling secondhand clothing that has not been dry cleaned or washed is against health regulations and therefore against eBay rules?

[*kats*]

Yep, I did but she ignored it! I ended up closing the case, leaving negative feedback and reporting that she sold unwashed clothing.

I don't think she is reading my messages, just flying off the handle that I am harassing her and that I can keep her money and dress no matter how many times I explained it dumbed down that I don't have her money and am out of pocket and saying she can keep her bloody money, I am trying to diffuse the situation!

She is now on my BBL, what a whack job!!

[the_hawk*]

and a very good reason not to buy with a selling ID