Why can we not give feedback on the service we receive when there are problems?

[janfany]

I want to acknowledge those suppliers who go all out to help when things go wrong. There's not much value in giving stars for supplying the right goods in reasonable time - that is what is suposed to happen. People like Eric and Stanley for example, who go to endless trouble and expense to fix their customers' problems, should be publicly recognised. And to do that we have to be able to give feedback AFTER the transaction is completed.

[imastawka]

And to do that we have to be able to give feedback AFTER the transaction is completed.

That is when you are supposed to give feedback.  

After the transaction is completed.  If you wanted to add to that feedback,

you can leave a follow-up reply

  http://pages.ebay.com.au/help/feedback/respond.html

[lyndal1838]

You seem to be doing OK with leaving feedback.   What more do you want to be able to do?

I do think a negative for a seller in China because the item had not arrived in 17 days is a bit harsh.....it can take a month or more for mail from China.

[padi*0409]

You can always leave follow-up feedback for the seller if you go to the link below..................

http://pages.ebay.com.au/help/feedback/respond.html

This is what you'll see on that page........................

 

G'day Stalks, didya burn the dinner tonight???????????????          >>>>>>>>>>>>>>>>>

"edit" you covered it already Stalks..............."hangs head in shame................."

[lane-ends]

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@janfany wrote:

I want to acknowledge those suppliers who go all out to help when things go wrong. There's not much value in giving stars for supplying the right goods in reasonable time - that is what is suposed to happen. People like Eric and Stanley for example, who go to endless trouble and expense to fix their customers' problems, should be publicly recognised. And to do that we have to be able to give feedback AFTER the transaction is completed.

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Instead they often get a defect despite going the extra yards.

Wont be a problem soon, Ebay are experimenting with hiding feedback completely so that buyers wont be able to tell the difference between excellent and just good enough to prevent being kicked off

[imastawka]

Nope.    No dinner burning here tonight, padi

Spoiler

 

And I beat you for the OP answer!     

[padi*0409]

I'd load the Trebuchet up with my Wagon Wheels, but I'm in the local norti room again so I'll just have to eat them myself........

Spoiler

Lurve my White-wall Wagon Wheels...............................

[digital*ghost]

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@janfany wrote:

I want to acknowledge those suppliers who go all out to help when things go wrong. There's not much value in giving stars for supplying the right goods in reasonable time - that is what is suposed to happen. People like Eric and Stanley for example, who go to endless trouble and expense to fix their customers' problems, should be publicly recognised. And to do that we have to be able to give feedback AFTER the transaction is completed.

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As already mentioned above, that's generally the best time to leave feedback, but just to let you know, there are a few ways you can acknowledge and reward exceptional service outside of eBay's feedback system. 

One is simply to let the seller know you appreciate their service. Sometimes, a message like that can make someone's day, and can be of just as much value to them as a buyer telling others how much they appreciated the service 🙂  . Another way is to recommend them to others, should the opportunity arise. I don't do it often, but I've written public reviews on third party sites when I've been really impressed by something, and I've also occasionally shared links on Facebook.