Why do some sellers wait until they receive feedback from the buyer before leaving their feedback

[m-butcher-02]

Why do some sellers wait until they receive feedback from the buyer before they leave their feedback about the buyer??

I Always pay as soon as a transaction is made, unless I'm waiting for another auction from the same seller to end, in which case I contact seller and let them know.

Many sellers give feedback as soon as sale is paid for, but I have noticed that some wait until I leave my feedback (when I've received the goods). Are they waiting to see if I'm going to leave neutral/ neg. feedback before they're prepared to give me positive for my fast transaction/payment??

Thankyou to the sellers who have the confidence to judge me on my performance.

[fourandsixpants]

I am a buyer not a seller.

I like feedback!

I do not expect feedback for payment but appreciate feedback whenever given by a seller.

Makes more sense for a seller to hold off giving their feedback until the conclusion of the entire transaction- which is on receipt of goods and after the buyer has had time to 'check' these goods for things like quantity, quality.......as the buyer I can then communicate and/or negotiate with the seller through messages to solve any issues with my order- before posting feedback.

Once probs have been sorted e.g. an item was left out of order,I 'message' the seller, seller then acknowledges and agrees to send to you in a 2nd package....I then wait for this 2nd package to arrive and THEN give EXCELLENT feedback to seller 🙂 OR.....the seller apologises and  offers a partial refund for missing goods which in this case I may be happy to accept.

Once both parties are happy with the entire transaction....feedback in most cases (from my experience) initiated by myself, the buyer and then 99.9% of times the seller reciprocates with lovely/positive feedback-everyone is happy!

[mscpmelb]

It makes sense to only leave feedback after the item is received by the buyer.

I for one, always advise my buyers when I have posted the item and request them

to advise me if they do not receive it within 5 working days after that date.

This is because two separate  items which I posted were "lost" even with a tracking no.

Both buyers  insisted they never received it , and Aust Post were adamant they

delivered it - So I just refunded the buyer the cost - Loss for me !!!

Many buyers do not even acknowledge receipt of their items or do so weeks later.

I have also purchased an item which was not as advertised - and having

the ability of posting a feedback allows me to alert other prospective buyers of

some "not so honest" sellers !

Finally, Politeness from both sellers and buyers is imperative, as we are both

benefitting from Ebay.   ; )  

[phorum_junkie*]

I consider myself a good seller with excellent customer service, for instance I never charge buyers for return post if I have sent them a faulty or wrongly described item, yet it appears you would prefer to by from a seller who may have lousy customer service, will only put things right if forced and will make you pay in part for their mistake because they leave feedback as soon as you have paid............entirely your choice but I would rather forget about the feedback and buy from me!

[*crikey*mate*]

but I don't know what you sell!

[chameleon54]

One "biggy" that other posters have missed is that many store sellers use automated feedback systems to leave feedback for them. One of the most used options with this automated system is to leave Pos. feedback after the buyer leaves positive feedback for them. This is why buyers recieve Pos. feedback from proffesional stores within seconds of leaving same for seller.

[springyzone]

Yes, I have noticed that. Some of the feedback I received recently from a seller can only have been from an automated system.

Excellent communication? We didn't communicate at all.

Doesn't matter, at least I got it.

[davewil1964]

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@springyzone wrote:

Yes, I have noticed that. Some of the feedback I received recently from a seller can only have been from an automated system.

Excellent communication? We didn't communicate at all.

Doesn't matter, at least I got it.

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That is excellent for a seller - eBay give auto 5 stars.

[iamanark]

excellent customer service … I never charge buyers for return post if I have sent them a faulty or wrongly described item,

.

I would consider an excellent seller … someone who does NOT send faulty or wrongly described items in the first place

.

Sending wrongly described or faulty items is not considered … excellent ! ... it would be considered ... slack !

.

.

We are all in the gutter … some will stay there

[davewil1964]

I sold a book the other month that had 2 lots of pages 65-96 and no pages 97-128.

I didn't know because I didn't read it.

What about new in box? Sealed? If something like that is faulty how is the seller to know? They can't open it or it won't be new in box.

How is that slack?

[*crikey*mate*]

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@iamanark wrote:

excellent customer service … I never charge buyers for return post if I have sent them a faulty or wrongly described item,

.

I would consider an excellent seller … someone who does NOT send faulty or wrongly described items in the first place

.

Sending wrongly described or faulty items is not considered … excellent ! ... it would be considered ... slack !

.

.

We are all in the gutter … some will stay there

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define excellent.

define "beautiful condition"

most of those terms are subjective, what I consider to be excellent may vary significantly from what someone else does.