I purchased a Gel Mattress topper, brand Giselle from an Australian Seller (definitely located in Australia) The item comes in two thicknesses 8CM and 5CM. I purchased the 8CM thick. About to open the box when I notice it says 5CM, also no brand mentioned on the box, only the name of a Melbourne based Global shipping company. Seller insists the 5CM is just a "TYPO" and I should unpack, let it expand and measure it and send them a photo if not correct. Of course it would never go back in the box once expanded, so I am not going to do as they suggested. I suspect I am being scammed and they have sent a cheaper unbranded product, so I wish to return it. I have opened a return via eBay, the seller is still insisting it is the correct product. So your opinions on this would be appreciated. Also, as I have never returned an item before, what is the procedure? This is a large box 8 kgs, so it should really be picked up, but could be carted to the Post Office if necessary, but now I am told that some Post Offices have limits on the size they will accept. Does the Seller have to send me a return label, and what comeback do I have if they don't co-operate? I have no idea how this all works, so any advice would be very welcome, also your opinion on the whole scenario. Many thanks.
