on 15-06-2025 11:39 PM
I'm interested to know buyer experiences concerning eBay's role in respect of seller advertising and actions taken when issues are established. This derives from a current purchase activity where the product is being returned and full refund sought due to the delivered product 'not matching the product advertised'.
In this case there was corro around specs and the product to be shipped (pre purchase), and identification of material differences/issues (more than a dozen) between the shipped and advertised products (post purchase). Overall seller responsiveness, in several respects, has been poor and I now come to the point .. I suggest that even a casual half interested review of the facts by an 11 year old or, let's say, 'blind Freddy' would conclude that the differences between the advertised and delivered products are so great as to render any concept of similarity pointless.
What I'd like to know is .. beyond the AI chatbot and agent help responses, which are worryingly similar, has anybody seen serious action taken around misleading advertising?
on 24-06-2025 10:02 AM
I’ve posted often about this.
When something is manufactured in China under contract and to spec, it goes through rigorous testing for the certification process. Especially for electrical/electronic goods, they must undergo this process and have the required regulatory mark. It’s not a cheap process.
“There are regulations that apply to the supply of electrical equipment and appliances. The requirements set out in the regulations must be followed. A failure to do so is a criminal offence.”
“Regulations and Standards apply to all electrical equipment sold or offered for supply in Australia. Certain types of equipment are classified as prescribed. These pieces of equipment must go through a certification process which ensures the equipment is compliant to the relevant safety standards before being offered for supply in Australia.”
“Regulatory Compliance Mark (RCM)
Prescribed electrical products must have an RCM on the appliance or an Australian approval number to show that the product has been certified.
This mark is currently recognised by all States and Territories of Australia.”
The manufacture, too, is not cheap if the correct quality components are used, made of the correct raw materials. This is because by far the most expensive part of the manufacturing in China is the raw materials used.
But if the Chinese factory isn’t following those legally required stringent standards under contract to an established brand with quality control, going through the regulatory process, do you think for one second they’re using the correct raw materials? Do you think they’re manufacturing to spec with the right quality and safety and capacity components?
No. They’re not.
Anyone buying unbranded or fake-branded e-bikes from China is being foolish and risking their lives. Not only theirs, but others’ lives as well. Additionally, insurance won’t cover the damage if your house burns down as a result.
Chinese sellers will flat-out lie if you ask them “Does this meet Australian standards?” They have been known to provide faked documentation and compliance numbers, as well. If the foolish Australian buyer is willing to risk safety and import the illegal items, the Chinese seller certainly isn’t going to concern himself with such issues; it’s no skin off his nose.
There’s a world of difference between “manufactured in China for x” (where x is an Australian company or a company with Australian distributor, manufacturing specifically for the Australian market and following the regulatory processes even though those very expensive processes drive up their costs), and “manufactured in China” in unregulated factories as cheaply as possible, ignoring and bypassing and even faking Australian compliance regulations and standards.
See also: https://community.ebay.com.au/t5/Buying/Seller-not-honouring-their-warranty/m-p/2262101#M105207
on 24-06-2025 12:30 PM
I've re-read all your posts.
Everything indicates to me that you haven't opened an "item not as described" claim through eBay's Money Guarantee at all.
Your repeated mention of AI chatbot , engaging with eBay agents , the seller's overseas office contacting their local warehouse etc etc indicates that you've only 'returned' the item .
If you'd opened a claim through eBay's Money Back Guarantee, you'd see the process really is no more than clicking on a couple of 'reminder' prompts to ask eBay to step in.
Nothing to do with lack of help from chatbots /ebay agents at all.
on 25-06-2025 10:05 AM
@deca1589-2 wrote:Thanks .. I might just address some of your points:
- Chinese rubbish .. generally yes, but if your interest is ebikes then you have little option as, apart from some leading bicycle manufacturers offering ebikes, the majority have Chinese origin (they are the largest producers of emotors in the world) - I've owned several ebikes over the years and apart from 1x time (where the motor died and was replaced free of charge by the Chinese manufacturer) they have been cheap, reliable & served their purpose.
- 'eBay stepping in' and 'eBay help' would be the best examples of oxymorons I could imagine .. my experience suggests that engaging with Agents is no more useful/helpful than the chatbot algos
- yes, i am mindful of the dispute timeline
I'm with casey here, it isn't sounding as if you have opened a proper ebay claim at all. Chatting with bots or even ebay agents isn't how you do it. If you are in time (up to 30 days after arrival of the item), you can do it yourself without talking to anyone, it is automated.
Go to your 'My ebay' section, find the item you bought, look at the drop down menu and open a claim.
Secondly, yes, a lot of stuff is made in China but if you go into an aussie store and buy something made in China, it should be made to Australian standards and specifications. Sometimes things slip through that aren't safe and there are recalls, but generally speaking, that's the process.
If you buy directly from China though, different altogether. Doesn't have to meet any of our standards and probably won't. There's a reason why there might be vast price differences and it isn't just because you've cut out the middle man, which is what a lot of ebayers think.
