damaged vase

[sprinklespowerpuff]

Hi, could I please have some thoughts from experienced sellers on this. Received today 2 ceramic vases. When opened 1 fine, other large crack. In seller's pics on listing no damage at all. Paid for registered post, no insurance. There was some foam inserts round inside of box but not a lot of bubble wrap or other protection on inside top of box. Mailing box was not damaged. No dents, squashing nothing. These only had to come from Toowoomba to Brisbane not the other side of the country. In seller's listing they state will not take responsibility for items damaged in post without insurance. I know AP are picky now about packaging and believe they would say there wasn't sufficient packing. Seller did tape "fragile'' printed sticky tape round box. Postage cost me $17.95, vases were $20. Have sent msg to seller but no response - as yet. Was a few hours ago. I would like to add that I have bought quite a few ceramic/pottery items here and o'seas and never had damage like this. Huge crack. Thanks so much in advance for your help.

[sprinklespowerpuff]

Yes daredevil. I was thinking along that line as well. Partial refund of $10. No great help financial wise but something. Thanks .

[sprinklespowerpuff]

Oops, sorry wrong spelling. Thanks, davewil

[dylan11235813]

I know people are not going to like my response to your matter, but if it states in the listing " will not take responsibility for items damaged in post without insurance" even if the insurance from AP doesn't cover it then sorry your out of luck (maybe they mean self insurance). I do feel for you though, no one wants to receive something smashed up.

Maybe the seller should have packaged it better, that is what feedback is for. You are esentially holding the seller responsible for something out of their control.

I also wouldn;t put a fragile sticker on anything.

You agreed to the terms of sale when the purchase was made.

[sprinklespowerpuff]

Thanks to all who have advised me. Seller has just got back to me with the statement that because I paid for registered post I can claim up to $100 through AP insurance and for me to contact AP with registered post number and "leave it in their hands" and that I need to talk to AP. What do I do now. Thanks again.

[dylan11235813]

"Leave it in their hands" and you contact AP. that does not make sense. Like someone else said ther is no fragile service. They could smash everthing to pieces and there is no insurance

[dylan11235813]

Just put a claim in through paypal for item not as described. It will end up being the seller out of pocket for something you agreed to though

[davewil1964]

I know people are not going to like my response to your matter, but if it states in the listing " will not take responsibility for items damaged in post without insurance" even if the insurance from AP doesn't cover it then sorry your out of luck (maybe they mean self insurance). I do feel for you though, no one wants to receive something smashed up.

Maybe the seller should have packaged it better, that is what feedback is for. You are esentially holding the seller responsible for something out of their control.

I also wouldn;t put a fragile sticker on anything.

You agreed to the terms of sale when the purchase was made.

Whether AP have a fragile service or not is irrelevant. Registered post only covers for loss, not damage. A seller can put anything they like in their TOS, but in the end they are responsible for getting the item to the buyer in the advertised condition. I can't see how the OP could have paid for insurance, as that only kicks in for $100 and over. In fact, they did pay for non-delivery insurance (the only sort available from AP) by paying for registered post.

Sprinkles, the seller is AP's customer, not you, so there is no point you trying to claim anything with AP, except to get them to confirm whether the packaging was acceptable or not.

[*new2vintage]

I want to make it clear to you that Registered Post provides tracking AND insurance. Unfortunately Aus Post are likely to tell you it was packed inadequately and knock back your claim. It is wrong of anyone to say that when a seller states they take no responibility for damage or loss you can't hold them responsible. Paypal can override anyone's terms and conditions.

[sprinklespowerpuff]

Thanks for your helpful post, Davewil. As I mentioned in a previous post I really don't think AP will come to the party on compensation as mailing box was undamaged but nice big crack from rim down to about 6 inches on 1 vase. This seems to me that more cushioning/packing was needed here. I have just sent a msg to seller telling them there's no claim I can put in for damage etc and have asked for a partial refund as an act of goodwill in this case. As mentioned in my first post I have bought  many ceramic items from Ebay sellers here and o'seas and all have arrived in good shape because they were packaged/cushioned so well. Will come back when I have seller's latest reply. Thanks again

[dylan11235813]

Whether AP have a fragile service or not is irrelevant. Registered post only covers for loss, not damage. A seller can put anything they like in their TOS, but in the end they are responsible for getting the item to the buyer in the advertised condition. I can't see how the OP could have paid for insurance, as that only kicks in for $100 and over. In fact, they did pay for non-delivery insurance (the only sort available from AP) by paying for registered post.

Sprinkles, the seller is AP's customer, not you, so there is no point you trying to claim anything with AP, except to get them to confirm whether the packaging was acceptable or not.

In the end the seller does what is agreed in the terms. There seems some debate about when ownership transfers the the buyer.