did not recieve my item

[marly3668]

I have sent several emails, he asked to cancel the compliant with eBay, he said he will send another they haven't reply I want my transaction to be re open.marly3668

[enigmabear]

Everyone here are members just like you, we can't reopen a case

I assume this was a seller based in Asia?  that is their line "cancel the case and they will resend"

very very very rarely do they

Once a case has been closed on ebay, it can't be reopened

did you pay by paypal?

[imastawka]

Bad move to close the case.     Never, ever do that until you either receive the item

or get a refund.   

You can never re-open the case.

If you paid by Paypal, then you can open a case with them.  

[*tippy*toes*]

Go into your PayPal account, find the transaction to the seller and open a not received dispute. DO NOT close it until you either have the item or have a refund. Keep checking progress of the dispute and as soon as you get the option to escalate the dispute, do so. That will ensure you get a refund. If you open the dispute and do nothing, they will eventually close it and you won't get a refund.