on 18-09-2016 05:29 PM
Hi Everyone,
After purchasing an item through eBay’s Global Shipping Program, I have had a nightmare of an experience with the outcome resulting in $300 out of pocket. I have been placed in a really bad situation and I am looking for advise as to what I should do next?
Here is a summary of what happened:
So far all means of recovering either the desktop or a refund have failed. I am Student and $300 is a significant amount of income to lose. I am really not sure what to do now. Any advice would be appreciated; the letter was my last resort to gain some sort of attention from eBay.
This is only a brief summary of the events that have occurred, the full extent of this expeience is detailed in the letter attached.
Honestly at the stage after months of trying to resolve this, I am stuck for options. After going through all the standard means eBay offers, I have failed to get my money back. What’s most frustrating to me, is the fact that in the case eBay’s own program has lost the package, not the seller. They should have a mechanism in place to refund lost packages immediately if this is the case.
Any advice would be appreciated. I am mindful of time as I know after 6 months, PayPal closes the ability to dispute a transaction.
Thanks for your Responses.
on 18-09-2016 08:46 PM
Pretty much all modern Consumer Electronics work for voltages ranging from 100v - 250v unless they are appliances but I always confirm first. In any case, I purchased the computer for the low powered CPU, (as I needed parts). I have previously used the Global Shipping Program and had no issues but in this case I have learned a lesson.
on 18-09-2016 09:35 PM
If the seller is NARU, then they won't be able to respond to a dispute to upload tracking numbers. Open a dispute.
on 18-09-2016 10:17 PM
@hmpace wrote:The transaction was made through Paypal via a bank transfer.
I would still contact the bank and ask if there is anything they can do. Recently I had a two cases through Paypal where the buyer had not used a credit card but had used a bank transfer and one claimed the payment was unauthorised and the other one claimed INR - I didn't know it was possible until I phoned Paypal but apparently (and please don't quote me on this) there are times where it is possible to put in a claim to the bank even if a credit card wasn't the method of payment.
on 18-09-2016 10:20 PM
@*tippy*toes* wrote:If the seller is NARU, then they won't be able to respond to a dispute to upload tracking numbers. Open a dispute.
Even if they are NARU on ebay they could still have an active Paypal account so they would be able to upload the tracking information.