eBay Harassment

[sunrise_1959]

I do not appreciate eBay's Harassment accusing me of not following "our Absive buyer policy" Is eBay suggesting that if a seller sells an item that isn't fit for a purpose, we should not exercise our right and request a refund? 

I suggest eBay should vet their seller to determine if an item is fit for a purpose, especially a business seller.

The action of eBay is very disappointing.

[sunrise_1959]

The item I'm seeking a refund is ceramic coating the "this is a fake product, it's not a ceramic coating as advised, it is an unknown liquid with unknown effect". 

Word for word.

[sunrise_1959]

I have not provided any feedback on the item.

[springyzone]

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@sunrise_1959 wrote:

The item I'm seeking a refund is ceramic coating the "this is a fake product, it's not a ceramic coating as advised, it is an unknown liquid with unknown effect". 

Word for word.

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I give up then as I would not have thought that was abusive. All I can think of is the seller may have taken offence at the word fake and reported the message. But if it is not a ceramic coating as advertised I would think you should still be entitled to a refund.

[gutterpunkz05]

Not harassment (unless you are being bombarded with repeat messages).

Looks like you fell foul of the abusive buyer policy, no one here knows for what reason, false claims, excessive claims etc.

Not much point whining, all covered by T&C's, Policies, that you agreed to, and does not detract from your consumer rights, if any.

Out of curiosity, who certified the item was fake

[gutterpunkz05]

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@sunrise_1959 wrote:

I have not provided any feedback on the item.

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Not much point in you leaving FB, as you  have been deemed to be in breach of the abusive buyer policy, the seller is protected against any FB you may leave.

[sugar249]

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@sunrise_1959 wrote:

I suggest eBay should vet their seller to determine if an item is fit for a purpose, especially a business seller.

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How do you propose Ebay do this,  should they go and inspect every item before they are listed'.

I would be interesting in their judgement on your listing.

[sunrise_1959]

Well as a seller I paid enough fees to eBay. It's about time they go and earned the fee it's paid.

[sugar249]

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@sunrise_1959 wrote:

Well as a seller I paid enough fees to eBay. It's about time they go and earned the fee it's paid.

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You have no idea about the costs of running a platform such as this.  And dealing with customers (buyers and sellers)

Imagine the fee they would have to charge to to personally vet every item you have listed.

[gutterpunkz05]

Hi Springy,  the abusive buyer policy, is not restricted to abusive language.  It also includes abuse of the MBG policy and abuse of the returns policy.  As such the breach does not have to be restricted to a single claim, ebay keep track of claims, and a breach can be advised due to excessive claims.   From memory for ebay plus members, claims records are checked automatically, to ensure against excessive claims.  So a  sellers report is not always required.

[sunrise_1959]

So I guess, I should stop buying from eBay. It is general knowledge the more a person buy the more things can go wrong.