eBay closed my return and stopped me from contacting customer support

[sirtookie]

Hello I purchased a camera from overseas and it was dead on arrival, eBay encouraged me to return it and pay the $360 freight to send it back. I did all of this on time because we are dealing with an amount of around $5000, I tried to entre the DHL tracking into the eBay form and as I suspected it did not work. I contacted customer support and the guy said dont worry I will do it manually, I then tested the tracking myself and yes it worked so I sent a screen shot to eBay showing it worked. I also sent this to the customer all good I thought. Then eBay suddenly disconnected me from contacting customer support before the allocated time limit was up. Now today the closed the return case over the weekend. Now I have sent the $5000 camera back, eBay will not reimburs me for the freight and will not help me get my money back. I have all the copies and proof that ebay screwed up, I have no choice now but to take action to retrieve my money. I am a 100% feedback high rated buyer and seller. So if eBay treat me like this what are they doing to others.

[melbourneclearance]

Yes, I use AP for my items but ebay also offers something called ParcelPoint for returns, which is actually cheaper than AP. If my memory serves me right, it was $5 something for under 500g. They've had it for some months now for domestic returns. I doubt ebay offers ParcelPoint for international returns, though (and I wouldn't want to try find out ).

[digital*ghost]

My info could also be outdated, now that I think of it - I've had people use eBay return labels in the past, but only for COM returns (when they were trialing Parcel Point and offering free returns on items in specific categories - a pre-cursor to eBay Plus, I guess), and it's been quite a long time since someone opened an eBay case for INAD (according to my records - which I'm not sure are 100% accurate - my last INAD was in April of last year, so plenty of things could have changed since then - aaaand I've probably jinxed myself now, lol).