eBay reporting fail

[bellas1777]

I have twice been sent an item that was advertised by the seller as remote-enabled.  When the first arrived, it had no remote and no capacity for use with a remote. They said it was a mistake and I returned and it was refunded. I re-ordered. Another non-remote item was sent. I then reported it, but eBay rejected my report with the message that it was decided by AI. 
Where do I go next? I have found no mechanism to appeal, or to contact a person at eBay. 

[weirdguy79]

Ebay is full of listings for freeze dryers but 99% of them are dehydrators, ebays AI says it's all good. Apparently false and misleading listings are fine with ebay, who cares if it now takes hours to sort through all those fake listings, well ebay should because I just went somewhere else that better controls their listing and so will others. As for appealing, they don't seem to offer that option and forget trying to get in touch with an actual person as ebay has made that near on impossible.

[bellas1777]

You possibly would have in this situation. This was the only seller that had the item I needed. It didn't cost me anything, I had to try to get the item.

[bellas1777]

There was no "fooling", as you so judgmentally claimed. This was the only seller that had the item I needed. It didn't cost me anything, in fact I was allowed to keep the initial item, but I had to try for the only avenue to get what I needed.

[bellas1777]

Sorry, I though I asked what my next step might be, I certainly didn't ask for your judgment, or what you would do, since you have zero idea of the circumstances, as your assumptions show.
This was the only avenue I had for what I needed. No other seller had the item. It was $8.99 and free post. I was told to keep the first item, and received a refund. Zero risk, but a possibility of finally finding what I needed. Yes, I tried again. The sensible thing to do. 

[bellas1777]

And you bothered to not answer my question with that? Really? This isn't social media. 

[bellas1777]

Thank you for taking the time to give a reasonable response. 

[bellas1777]

Thank you for the reasoned response.
I made a mistake in my post saying I returned it, they actually told me to keep the item both times. Yes, I left neg feedback, despite their entreaties to change it. 
Sadly, I cannot find a seller that has what I need, so this was a chance, but worth it if it panned out.
Cheers.

[bellas1777]

You possibly would have given them the benefit of the doubt if it was the only place you could find what you needed, and had not been out of pocket the first time. 

[springyzone]

My advice still stands though. You were refunded for the first item, but were you refunded for that second item you bought?

If so, okay & you have done what you can re reporting the ad.

If you were not refunded for the second item though and if you have time (ie it is within 30 days of receiving the item), do not correspond with the seller, go straight into an ebay claim for not as described. Do not mention the first purchase, that is all sorted, keep all details relevant to the claim on that second purchase.

If time has expired for an ebay claim and you paid via paypal, you get longer, up to 180 days and could claim that way, but always try via ebay first if you can.

[sandypebbles]

No judgement involved, just because it was not the answer you wanted to hear

You asked other members

Most regular posters here are not going to buy from a seller registered in China, who has poor feedback, who 'made a mistake' (common excuse made by such sellers) and then get a refund (very rare from such sellers, with the buyer having to go through eBay instead) and then give them another chance to do the same thing, which, no surprise, they did

So, no, as soon as I saw the feedback they had, I would have hit the back button and given them zero chances