ebay has incorrect reporting proceedues

[sara_598124]

I have an active case complaining about transit and faulty product, with no option proper to report it on the userend.
And the return i used to explain it, got seen as a litteral return request.
The item is the laptop on my account, wuith the graphics card

[i-once-was-bump]

domino-710 I did a few clicks and I am now confused.

How is that possible? Is it sara or satan?