global shipping program damage how i got refund

[david72tr6]

My experience might be helpful.I purchased  nine vintage glass items and three were damaged  from a American seller with GSP. Arrived at Kentucky GSP then was shipped to Australia.

GSP_seller is protected (You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Purchase Protection case is filed against you for one of the following reasons: A buyer claims an item isn't received or A package is damaged in transit.

To get your money back from ebay money back guarantee you must

1)  Open return request -item not described -state GSP damaged in transit

2) contact seller- tell them about damage -seller cold be nice like my seller was and try to offer partial refund( don't take it or you will not get you pitney bowes GSP shipping back) or you could have a seller that says they are  protected by GSP and you have to post damaged item back out of your own money for refund.( just ignore the seller

3)Ebay will email you to sort out refund request with seller or wait 4 days and then ebay can step in to help.At this stage your seller will be getting emails from ebay to refund you -once again just ignore any request from seller

4)email ebay - click on help then under popular solutions click on item isn't as described then contact us then select email.

Tell ebay all the details -GSP damaged in transit (you must keep telling ebay this) talking with ebay will help

5) After 4 days ask ebay to step in -reason select "can not work with seller' and repeat GSP damaged in transit seller should not be held responsible GSP should be and use photo of packaging (if like me GSP Kentucky repacked my parcel with only brown paper

Ebay Inc refunded all my money into my paypal . i got refunded the purchase price and the money from pitney bowes within the hour. I got to keep the undamaged glass and seller got to keep her money.

[padi*0409]

Thanks for sharing that david, I'm certain that will help others in the same position that read the boards.

[k1ooo-slr-sales]

david, thanks from me too . . . . . I will copy the text of your post and paste it into a word.doc with the title "How to get refund for GSP damaged item"

edit: yet another david on the boards!

[au-pd92]

This is exactly what has to be done.
I would also add to speed up the process, speak to esculations from ebay as the normal ebay service staff are less than impressive in decision making.

[lyndal1838]

How good is this.....the definitive information on how to get a resolution in a claim against the GSP from someone who has actually done it.

It is all very well for us boardies to pontificate on how it should work but experience is far better in the long run.

[imastawka]

Hopefully all in the OP still works, Lyndal.

Thread is 18 months old

[lyndal1838]

*groan*   Caught again.....I only looked at the date on the post before mine.

I am sooooo fed up with all the old threads being dragged up from the depths.

[k1ooo-slr-sales]

. . . . . and, just to show that things change and old threads may not keep up . . . . . there seem to be less davids on the buying and selling boards these days.

[davewil1964]

davidc posted the other day. I remember because I couldn't find an appropriate book for him.

I'm around, assuming I count.

[k1ooo-slr-sales]

you count.  

I also saw davidc’s thread, but he seems to hang out on Community Spirit these days.  I did say there “seems to be less” and not “seems to be no” davids.