how soon do you give up on purchace?

[ollie5511]

On the weekend I bought an iphone from a seller.. (estimated arrival from today - monday)

since then I have sent 3 emails and no reply

tried to phone them but number went through three different dial tones then disconnected

Saw the seller has listed the item agai,same photo, same description.

I have rung ebay to alert them and the suggest that I wait until sunday for a reply from the seller before opening a dispute on pay pal.

My question is though how soon do I give it up as gone and get another - I;m leaving oz for an overseas trip on two weeks and really need a phone.

does anone have any thoughts on this?

Thanks for your advice

Olivia

[2106greencat]

As the phone is only coming from Victoria I would open INR now and escalate to a claim if you don't receive the phone by next Monday (a week after the date due).

You will receive a refund from paypal if the seller can not provide proof of postage.

It is a very new seller, so i would act now rather than later.

[davewil1964]

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@ollie5511 wrote:

On the weekend I bought an iphone from a seller.. (estimated arrival from today - monday)

since then I have sent 3 emails and no reply

tried to phone them but number went through three different dial tones then disconnected

Saw the seller has listed the item agai,same photo, same description.

I have rung ebay to alert them and the suggest that I wait until sunday for a reply from the seller before opening a dispute on pay pal.

My question is though how soon do I give it up as gone and get another - I;m leaving oz for an overseas trip on two weeks and really need a phone.

does anone have any thoughts on this?

Thanks for your advice

Olivia

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You haven't even allowed enough time for it to arrive yet. eBay's estimate is 1-6 business days, Australia Post's has been 2-7 (even around the corner) for about a year. If they posted on Monday, you can't have a real expectation of delivery before Wednesday next week. Buy one from a shop. Those ones even have a warranty that is valid.

[silversterio2 · Accepted solution]

"tried to phone them but number went through three different dial tones then disconnected

Saw the seller has listed the item agai,same photo, same description"

The phone's been sold 5 times.

I suggest you log on to Paypal and file a dispute immediately.

Escalate to a claim as soon as the system allows