on 02-01-2019 05:15 PM - last edited on 03-01-2019 02:05 PM by gewens
So purchased a samsung 65" TV before Christmas. Website reported no stock in local store, but available from HQ so I'd have to pay a $80+ postage and handling but I'd have it on the 28th December. With the 20% off ebay price it came down to about $2200 for a TV that today is advertised by them at $3495. (before discount on the day of purchase $2695)
The local store rang next day to say NO stock in TGG HQ in Melb and none locally so you cant have it until early Jan and when you do it'll come from the local store...... OK....not real happy but it is what it is.....When I raised the issue of them charging $80+ for post when collect from local store was free she said...no issues we'll refund the postage........
Wasnt sure that a phone conversation alone was tight enough so on the 29th I opened a "Did not recieve" case where I specified that in all fairness I just wanted my postage refunded given that you didnt actually incur that cost which you were claiming at the ttime i purchased it and lets not forget that delivery date has slipped.....
TGG said....get stuffed.....you cant have it back. In the end they told me that they were cancelling my order and refunding the price paid.....which is not at all what I want after all if I get my $2200 back in my hand I sure cant go and buy the same thing anywhere else for that money.....
Am I being unreasonable....what should I have done differently?
They kept telling me during the whole reolution process that what they were offering was fair and reasonable........which was exactly nothing.....
They also wanted me continuously to close down the "Did not recieve goods" dispute before they would agree to a resolution.....how shonky is that!!!!
Thoughts?
Caveat Emptor!!!!!
on 02-01-2019 05:25 PM - last edited on 03-01-2019 02:05 PM by gewens
Why did you open a case when they had already agreed to refunding the postage ?
Giving the seller the opportunity to rectify without receiving account defects is what you should have stuck with.
Now the seller will get a defect on their account and that is probably the reason they are not prepared to deal with you after having offered to solve it.
A few defects can limit selling priviledges and I must say I would be peeved as well.
on 02-01-2019 05:42 PM - last edited on 03-01-2019 02:06 PM by gewens
because the offer was from the local store woman i spoke to on the telephone and it was HQ who had to make the sale and had the ability to actually refund paypal.
My experience with sales people in general is that what is said on the phone is almost a throw away line...I wanted it in writing so I could rely on it.
At the end of the day if they did what I wanted, or offered plausible reasons why not (ie the cost was actually incurred) I would have closed the dispute down as resolved to my satisfaction.
Surely a dispute that is resolved to both partys satisfactions doesnt count against them? It just shows they are prepared to work it out
on 02-01-2019 05:55 PM - last edited on 03-01-2019 02:55 PM by gewens
I can see why the Seller is annoyed enough to cancel. Why didn't you message them about the postage via eBay, then you would have had proof. In my opinion you have done the wrong thing opening a case against them and they have retaliated, what did you really expect?
on 02-01-2019 06:16 PM - last edited on 03-01-2019 02:13 PM by gewens
As far as I'm aware the only option a seller has in response to an INR case is to refund (or replace maybe, but they didn't send it). Once you opened the case, they really had few options other than to refund your money.
You jumped the gun. You have 30 odd days past the last estimated due date to open a case. You sent messages, but (given most of the country closes down between Christmas and New Year) you didn't really give the seller adequate time to reply/rectify.
on 02-01-2019 06:16 PM - last edited on 03-01-2019 02:57 PM by gewens
Maybe as someone who just buys off ebay I dont understand why opening a case is such a bad thing. I mean the way the ebay system works I cany open a "Didnt get it" case until the date has been and gone that I was supposed to get it. So on the 29th of December when I didnt get what I purchased they are effectively not doing what they promised at purchase they would do. They did contact me, locally, but at the end of the day that didnt solve the issue or absolve them of poor stock management.
Why is opening a case against a seller that didnt do what he said he would do such a bad thing?
on 02-01-2019 06:20 PM - last edited on 03-01-2019 02:58 PM by gewens
@andyflystrikes wrote:
Maybe as someone who just buys off ebay I dont understand why opening a case is such a bad thing. I mean the way the ebay system works I cany open a "Didnt get it" case until the date has been and gone that I was supposed to get it. So on the 29th of December when I didnt get what I purchased they are effectively not doing what they promised at purchase they would do. They did contact me, locally, but at the end of the day that didnt solve the issue or absolve them of poor stock management.
Why is opening a case against a seller that didnt do what he said he would do such a bad thing?
It's not. And you got what eBay's system is set up to supply - your money back.
It's neither eBay's nor TGG's fault that you wanted a different resolution. The time for that is prior to opening a case.
on 02-01-2019 06:24 PM - last edited on 03-01-2019 02:59 PM by gewens
Ok thanks....live and learn i guess
@davewil1964 wrote:
@andyflystrikes wrote:
Maybe as someone who just buys off ebay I dont understand why opening a case is such a bad thing. I mean the way the ebay system works I cany open a "Didnt get it" case until the date has been and gone that I was supposed to get it. So on the 29th of December when I didnt get what I purchased they are effectively not doing what they promised at purchase they would do. They did contact me, locally, but at the end of the day that didnt solve the issue or absolve them of poor stock management.
Why is opening a case against a seller that didnt do what he said he would do such a bad thing?
It's not. And you got what eBay's system is set up to supply - your money back.
It's neither eBay's nor TGG's fault that you wanted a different resolution. The time for that is prior to opening a case.
on 02-01-2019 06:39 PM - last edited on 03-01-2019 03:01 PM by gewens
Actually you know I ve just reviewed the whole thing and before opening the case on the 29th of December I did contact the seller directly twice looking for a resolution on the 20th December and the 26th of Decmber. In both cases TGG replied by the BSBB (BS Baffles Brains) principle. To see the emails prior to the case look below (Bottom up as usual):-
DNR dispute raised 29th.
on 02-01-2019 07:01 PM - last edited on 03-01-2019 02:52 PM by gewens
Same TV is $1295 more.
Bet you wished you'd kept quiet about the $80 now.
A lesson learned.
Do the math before complaining.
Just sayin'