So purchased a samsung 65" TV before Christmas. Website reported no stock in local store, but available from HQ so I'd have to pay a $80+ postage and handling but I'd have it on the 28th December. With the 20% off ebay price it came down to about $2200 for a TV that today is advertised by them at $3495. (before discount on the day of purchase $2695)
The local store rang next day to say NO stock in TGG HQ in Melb and none locally so you cant have it until early Jan and when you do it'll come from the local store...... OK....not real happy but it is what it is.....When I raised the issue of them charging $80+ for post when collect from local store was free she said...no issues we'll refund the postage........
Wasnt sure that a phone conversation alone was tight enough so on the 29th I opened a "Did not recieve" case where I specified that in all fairness I just wanted my postage refunded given that you didnt actually incur that cost which you were claiming at the ttime i purchased it and lets not forget that delivery date has slipped.....
TGG said....get stuffed.....you cant have it back. In the end they told me that they were cancelling my order and refunding the price paid.....which is not at all what I want after all if I get my $2200 back in my hand I sure cant go and buy the same thing anywhere else for that money.....
Am I being unreasonable....what should I have done differently?
They kept telling me during the whole reolution process that what they were offering was fair and reasonable........which was exactly nothing.....
They also wanted me continuously to close down the "Did not recieve goods" dispute before they would agree to a resolution.....how shonky is that!!!!
Thoughts?
Caveat Emptor!!!!!
