is eBay Money Back Guarantee a scam?

[mdgli]

I bought an item covered by eBay Money Back Guarantee.

Item was expected to arrive on 26 Nov.

Waited until 11 Dec  to give it a fair chance to arrive an open a case with customer service.

Seller responded today (16 Dec) saying he can see some movement in the tracking.

eBay suspended the case for 10 days and refuse to refund.

3 weeks lat, no item, What is the actual meaning of eBay Money Back Guarantee?

[padi*0409]

No it's not a scam, BUT you need to keep an eye on the dispute and escalate it as soon as you can, otherwise it will time-out.

[mdgli]

According to Aftab from customer service while there is a "movement" in the tracking they won't refund me.

And so, with some "movement" the item can be 3 month delay and still no refund. What is actually guarantied by eBay Money Back Guarantee?

[sandypebbles]

It means you need to understand what it is and how to use it

How do you mean you 'opened a case with customer service'?

An item not received dispute is something the buyer opens themselves 

You say you opened a 'case' with customer service 

So did you actually open a dispute or did you just contact eBay and told them it had not arrived?

And usually if the seller is unable to provide valid tracking, they don't get a say

If the item was due to arrive by the 26th November, and you opted to allow another 2 weeks, it seems highly unlikely it was posted on time

Where was the item coming from?

Where is the seller registered?

[sandypebbles]

Who mentioned a three month delay? 

Was the item being sent from overseas?

Did you pay with an eligible payment method, or did you pay via bank transfer directly to the seller?

And no

You can read for yourself 

eBay Money Back Guarantee policy | eBay

[padi*0409]

If it's the seller they last a recent neg for Sandy, I suspect Sendle might have been involved not AP.

[mdgli]

Yes, opened a dispute.

Yes, has tracking. but tracking was stagnate for 2 weeks and they just update it so it seems it keeps moving.

Agree, highly unlikely posted on time.

Suppose to come from Australia.

Do you agree that under those conditions I should get my money back?

[mdgli]

Obviously you are not responding to the topic.

[sandypebbles]

I am responding exactly to the topic and exactly the question/statement you made

And yes, you should be covered and should be getting a refund 

What part of my reply are you claiming is not responding to the topic?

You want other members to try to help you, and we have no way of knowing what you bought from where, how you paid or anything else

And I posted a link giving all the information about when you are and aren't covered by the MBG

[mdgli]

It is irrelevant what I bought, from where and how I paid.

The point is I bought an item on eBay from a Top Rated Seller and the order was confirmed with expected ETA up to Nov 26. Now is Dec 16 item has not arrived. Should I get my money back?

I see your response is Yes you (like me) think by now I should get my money back. Thanks for your response. Well appreciated🤘.