is eBay Money Back Guarantee a scam?

[mdgli]

I bought an item covered by eBay Money Back Guarantee.

Item was expected to arrive on 26 Nov.

Waited until 11 Dec  to give it a fair chance to arrive an open a case with customer service.

Seller responded today (16 Dec) saying he can see some movement in the tracking.

eBay suspended the case for 10 days and refuse to refund.

3 weeks lat, no item, What is the actual meaning of eBay Money Back Guarantee?

[mdgli · Accepted solution]

Finally, someone responds to the point.

I was chatting to a supervisor to no avail. He went through all his conversation cards but it felt he has no authority to take any action.

[countessalmirena]

I reckon this: I'd be onto the eBay CS rep with my most determined and politely insistent and charming manner. I'd be relentless in pointing out the timeframe - but as I said, as patient as I need to be, never showing impatience, never giving up, repeating the relevant sections from the MBG Help page as many times as I need to.

I'd be doing whatever I could to get through to a supervisor.

I wouldn't be put off by an attempt to fob me off.

If repeated attempts of attempting to get eBay to follow their own policy were not successful, I would use either the PayPal Buyer Protection fallback or have my bank initiate a chargeback. I would definitely not do this as my desired option, but eBay have shown signs recently of rather demented sporadic lack of decisions in a handful of cases. This may be a result of eBay implementing more and more AI.

Try with every charming sinew and polite nerve to talk to someone with the authority to make a rational decision to abide by the MBG conditions. EDD has clearly passed. Time for waiting for the golden Rolls-Royce delivery van to turn up at the portcullis is... over.

[yalooa]

The seller can just provide any old tracking number even if it's not from them to you. The guarantee is worthless.

[yalooa]

That's too complicated to investigate eBay will do nothing. It is off their script of things to do. 

[sandypebbles]

Spamming the member to member forum won't help

If it is too much trouble for you to do what you need to do as a buyer, it can't be too important to you

The time you have spent posting over and over here could have been spent on caring about who you buy from and following the proper process for a refund