is eBay Money Back Guarantee a scam?

[mdgli]

I bought an item covered by eBay Money Back Guarantee.

Item was expected to arrive on 26 Nov.

Waited until 11 Dec  to give it a fair chance to arrive an open a case with customer service.

Seller responded today (16 Dec) saying he can see some movement in the tracking.

eBay suspended the case for 10 days and refuse to refund.

3 weeks lat, no item, What is the actual meaning of eBay Money Back Guarantee?

[mdgli · Accepted solution]

Finally, someone responds to the point.

I was chatting to a supervisor to no avail. He went through all his conversation cards but it felt he has no authority to take any action.

[countessalmirena]

I reckon this: I'd be onto the eBay CS rep with my most determined and politely insistent and charming manner. I'd be relentless in pointing out the timeframe - but as I said, as patient as I need to be, never showing impatience, never giving up, repeating the relevant sections from the MBG Help page as many times as I need to.

I'd be doing whatever I could to get through to a supervisor.

I wouldn't be put off by an attempt to fob me off.

If repeated attempts of attempting to get eBay to follow their own policy were not successful, I would use either the PayPal Buyer Protection fallback or have my bank initiate a chargeback. I would definitely not do this as my desired option, but eBay have shown signs recently of rather demented sporadic lack of decisions in a handful of cases. This may be a result of eBay implementing more and more AI.

Try with every charming sinew and polite nerve to talk to someone with the authority to make a rational decision to abide by the MBG conditions. EDD has clearly passed. Time for waiting for the golden Rolls-Royce delivery van to turn up at the portcullis is... over.