<removed> will not reply to my messages they have my phone and will not replace it

[jp190466]

I purchased a phone in Dec 2013 returned it on Jan 2014, <removed> have not replaced the phone and now refuse to reply to my message requests. Ebay have frozen their account as their contact details are in correct, this is not an Australian business it is based in Malaysia, very bad experience

[davewil1964]

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@zaiah2010 wrote:

same with.

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Same with what? After 5 months you would not know if it's the same seller, even, much less anything about contributing constructively to the thread

[mcdonaldsdownunder]

Is this <Removed>

[*tippy*toes*]

1. The person you directed the message to hasn't been to the forum for 18 months since this thread was started. It is very unlikely they will be able to answer your question.

2. You are not allowed to name on the forums, the mods will probably remove it.

3. If you have a question or concern, start a new thread and the experienced members will be able to help you. Just don't name any sellers.

[kopenhagen5]

Mc, if you are wondering it being the same seller as the OP mentioned, highly unlikely.

This was 18 months ago and there are literally millions of members.

And probably hundreds not doing the right thing.

[leamilla-0]

how do you open a dispute?

[lyndal1838]

Your question has nothing to do with this thread....you should start your own thread to ask your question.

But to answer you quickly.....you go to the Resolution Centre in ebay or paypal to open a dispute.

If it is an item not received dispute use paypal.  If it is not as described it is better to use ebay.

[02lindyloo]

Likewise... they refuse to communicate . No returned emails or phone call... I received a faulty item 3 in 1 radio frequency. buyer beware... seller isn't good!!

[imastawka]

No-one knows who you're talking about and you cannot name them here

You should have started a new thread

Did you open an INAD case against seller to get your money back?

[sales-tas]

Beware buying anything from this seller on ebay or else where, here is some details that may help you all.

There details:

<Removed>

Shiiping From Sydney Australia is where there warehouse is, contact Consumer Affairs IN NSW to help you, and also contact your bank, with all details including the return shipping, Im still currently chasing a refund for $255 for a misleading item and its not, its Malaysian Phones and refurbished, and dont work, and there not for Australia even thoughthey say so, hope this helps.

Dont Harrass the people at the below details as they will try to help as they sick of it now also, so hurry up everyone before its to late.

<Removed>

[sales-tas]

on ebay Australia

Contact Department of consumer affairs in NSW on 133220, and explain your case, be sure to send your item back with complete tracking so you can verfiy its been returned, there items are been dispatched from NSW Australia, So they have to follow Australian laws, not there own country, also the ACCC have been noitfied also, good luck everyone