order cancerlled by seller

[sandypebbles]

From what I saw of your post before you edited it

Do you actually know the seller cancelled it and not  the new automatic eBay cancellation if a buyer does not pay within 4 days ?

[4channel]

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@bka_akb  wrote:

order cancerlled by seller

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Hi bka_akb, sorry to hear of your cancellation. Please could I ask if the situation was,

* Cancellation of an auction that you won?

* Cancellation of a Buy it Now purchase that you made?

* Cancellation of an offer you made which seller accepted but then later cancelled?

* Has seller contacted you with explanation?

[katistrophik]

A sellr can cancel any sale, but if they have used the reason ''buyer cancelled'' then you can report them to eBay as they are lying to avoid a defect on their account.

[sandypebbles]

Un-edited post OP indicated payment had not been made by deadline date after eBay generated reminder email

Was trying to clarify *if* they had actually made the payment after the email

Seems to be the new process eBay put in place for unpaid items

Item had not been re-listed at time of posting comment 

[lovecat_purple]

Hi 

This has just happened to me twice!  (I thought they were different sellers as they had different names but I am guessing they are connected because they both just used the exact same wording to cancel my by it now purchase - which had been paid.  Yes they have refunded, but that's not the point.  I accepted the first one with (reasonably) good grace, except the 'cancelled at buyers request' bit, but then the second one did it too.  Now I'm annoyed!  

How do I report this?

TIA

[sugar249]

When you say the exact same wording,  it wasnt the standard wording Ebay include in a cancel sale email was it.

[4channel]

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@lovecat_purple wrote:

Hi 

This has just happened to me twice!  (I thought they were different sellers as they had different names but I am guessing they are connected because they both just used the exact same wording to cancel my by it now purchase - which had been paid.  Yes they have refunded, but that's not the point.  I accepted the first one with (reasonably) good grace, except the 'cancelled at buyers request' bit, but then the second one did it too.  Now I'm annoyed!  

How do I report this?

TIA

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Hi, that's no good. Sorry to hear that this happened to you twice. What explanations were given for the cancellations?

Spoiler

Are you a member of this group?

Cat Rules! - Everyday is Caturday -

https://community.ebay.com.au/t5/Cat-Rules-Everyday-is-Caturday/gp-p/g-500001022

[papermoon.lady]

I agree with sugar. Probably two different sellers who used the standard cancellation wording eBay tells them to use. I have been given exactly the same answer a couple of times in live chat by eBay employees who had identified themselves (as they usually do), and who were definitely not the same person.

[papermoon.lady]

... That's why usually it is better to ask for help here, as we try to give real advice and not copied-and-pasted answers... We cannot really do things on behalf of eBay, but we can give advice based on knowledge and personal experience.