purchases waiting on refund

I purchased a item & paid , the seller contacted me stating they do not have item yet he hasn't refunded me , I'm still waiting on refund and cannot open a dispute due to the postage date isn't due yet , what can I do ?
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8 REPLIES 8

Re: purchases waiting on refund

Did they say they were going to refund you? Or did they ask if you wanted to wait until they got whatever it is in? How long until the postage estimate?

Message 2 of 9
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Re: purchases waiting on refund

Paid on 25th November postage was up to 25th December ( international ) , they don't have anymore stock of this certain item ( its a collectors item from a few years back so not stock that's around now ) , they gave me an option of purchasing another item or a refund , I replied just a refund is what I was after and havnt heard back since has been near a week now, been waiting patiently but its not hard to refund an item
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Re: purchases waiting on refund

Check in the transaction details (can be found in the dropdown next to the item in your purchase history) and see what the dates say in there. It may well be different to what was in the listing. As it hasn't been posted, it's possible those dates will change each day, so may not be accurate. Try contacting the seller again and ask them to send you a cancellation request. Point out that they will get their fees back by doing it that way. If they allow a dispute to be opened, they will lose their fees. It's worth a try and will speed things up if they agree.

 

If you can't open a dispute through the eBay money back guarantee, try and open one through PayPal. Log into PayPal, find the transaction in the resolution centre and go from there.

Message 4 of 9
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Re: purchases waiting on refund

Thanks I will try PayPal
Message 5 of 9
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Re: purchases waiting on refund

Please come back and let us know if it works. Good luck!

Message 6 of 9
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Re: purchases waiting on refund

Thankyou for your help will see how that goes
Message 7 of 9
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Re: purchases waiting on refund

After many emails to seller with no replies got a instant refund once dispute through PayPal was opened all sorted now
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Re: purchases waiting on refund

That's fantastic news! I'm so pleased it all worked out. Thanks so much for coming back and letting us know.

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