raising postage costs

[hartshorn.2008]

Hi all,

I won an item that was posted on Ebay with the following;

Ended: 24 Apr, 2014 21:11:54 AEST

Winning bid: AU $50.00 [ 1 bid ]

Postage: AU $20.00 Standard Postage

tha seller is now saying that they want an extra $25.00 postage, is this normal?

[curraone]

no, the seller is bound by the postage as listed

[chezzy]

I am pretty sure the seller has to honour the postage price that was in the listing. I can't find a reference to it at the moment - perhaps one of the regulars can help out?

[curraone]

"As a seller, you're expected to:

• Charge reasonable postage and handling costs
• Specify postage costs and handling time in the listing"

[cherry*135]

No, they are not allowed to charge more than the postage amount in the listing. If it is going to cost more to post (which I don't think it will, certainly not $45 anyway), the seller has to cover it themselves, their mistake.

They look to be a fairly new seller, perhaps they aren't aware of the different methods of posting, which is their concern not the buyers. 

[chezzy]

Is there anything in the policies on this matter? Would be helpful if the buyer could message the seller with info that supports this. Any old hands have a link? Ta.

[cherry*135]

This is about as close as I could get to it.

Specify postage costs in your listings. It's against our rules to provide unclear or misleading postage information, or to have unreasonable postage charges.

http://pages.ebay.com.au/help/policies/listing-circumventing.html

For the new changes coming in August, I read before that postage must be charged as stated in the listing. If a seller makes a mistake in their postage rate in the listing, they pay the extra, they can't request a buyer to pay more. I can't find that again at present and it does relate from August 2014 onwards.

[2106greencat]

Pay the invoice with the postage stated in the listing - pay via paypal, and open a dispute for INR if the seller refuses to send or it does not arrive within a reasonable time frame.

You have 45 days to open the dispute, (I would open at 21 days) and a further 20 days to escalate to a claim - seller can not demand more than stated on the listing for postage.

Just checked - Seller is in NSW - and no way would this cost more than $20.00 to send to anywhere in Aus. They can use C&S satchels or boxes for less than that. Perhaps they meant an extra $5.00 ?? but even then it is against regulation to request more postage anyway.

[cherry*135]

Following relates more to packaging costs I suppose, rather than postage costs.

Seller Centre

Pack it and Post It

The perfect sale could suddenly go very wrong if you don’t pack your item properly, or send it within the timeframe promised.

Post your item as quickly as you can and if there are delays, contact you buyer as soon as you can.

Make sure you know what packaging you’ll need for your items and factor this into your costs and never ask a buyer for more money towards packaging, if it’s your mistake it’s your cost.

Add a personal touch, use branded packaging, gift wrapping, a personal ‘thank you’ note or a promotional offer to encourage repeat purchase.

Upload tracking information so your customer can check the status of a delivery at any time. The integrated postage label printing option on eBay uploads tracking information automatically for you.

http://sellercentre.ebay.com.au/ebay-for-business/selling-best-practices

[onlinecoinslismore]

"no way would this cost more than $20.00 to send to anywhere in Aus"

This is a misleading statemen to the OP. The item would not fit in a C&S Sacthel and may not in a BX4, hence it may need to go regular parcel post. A 5-6kg parcel NSW to regional WA costs about $48.00.

No withstanding, the seller should specifiy if the postage is different for regfional and remote areas if that was the case.

If not the buyer should only pay the shipping price specified n the listing.