selling items the buyers dont have

jeff074
Community Member

ebay should do something about sellers having multi sites and selling items they dont have , have bought the same item 3 times on different sites only for ea to take my money and then say the items not in stock and they will issue a refund , from the wording sounds like the same person , cant find a ebay complaints dept so this is the best i can do 

Message 1 of 5
Latest reply
4 REPLIES 4

selling items the buyers dont have

eBay rarely read the member to member forum

 

There is no 'complaints department'

 

Have you contacted the 'other sites' you speak of?

 

If the seller cancelled due to be out of stock, they will get a defect on their account(s) hence eBay will already 'know' about it 

 

Sounds like you are buying from dodgy sellers registered in China, do you check feedback before you buy?

Message 2 of 5
Latest reply

selling items the buyers dont have

selling items the buyers dont have

 

That's as clear as mud.

 

Kudos to sandy for providing an answer.

Message 3 of 5
Latest reply

selling items the buyers dont have

*casey*
Community Member

The same seller using 3 different selling IDs , selling the same items and all out of stock .

 

No doubt their feedback shows plenty of negative feedback for "seller was out of stock" or words to that effect  but buyers naturally think their  item will  be in stock.

 

Firstly, make sure  they use the reason " out of stock" when refunding you,  not "buyer asked to cance1"

 

However , yes they'll get a defect,  but that won't stop them trading.

 

Of course eBay should do something about it but they won't.

 

Buyers get fed up and  leave eBay, which in turn, affects all sellers.

 

And one of the worst things is that their feedback page often shows:

 

Top Rated seller:

One of eBay's most reputable sellers.

Consistently delivers outstanding customer service.

Message 4 of 5
Latest reply

selling items the buyers dont have

Another option is to stop buying from sellers with feedback in the gutter,  that may solve the problem as well,  you are supporting bad sellers to become even worse sellers.

Message 5 of 5
Latest reply