unhappy with products (smelly cosmetics ! ) and seller is fobbing me off

[expogirl20]

i bought some moisturiser  (3 x sml pots) and as soon as i opened the first one i thought "this is different" (had products before from a different supplier), but I used it anyway. but after 3 weeks of spasmodic use i found it so repellent that i wrote to the seller about it. NO GO !! totally refusing to refund or replace. So I wrote to Lancome UK and asked them if they wanted the sample sent to them- (thought maybe fake product or old stock) but they said "this is an unlicesed supplier" - so end of story. I FEEL MAD.the second jsar was unopened and now i have tried it, same smell, really foul, WHAT SHOULD I DO ?? is there a report- system in place for buyers to report a dodgy ebay sellers ?  

[governator]

I would open an item significantly not as described case woth PayPal (if it has been under 45 daddy's) - you will need to pos the items back to the seller at your own cost with traceable pair age in the dispute process with PayPal. If it has been more than 45 days you may get the money back if you paid wiyour credit card 

[foxette-in-sox]

item origniated from "No Fakes Pledge" merchant

Sorry but you are out of time to open a Paypal dispute & as you bought on 11th December,you're possibly even out of time to ask your bank re a chargeback IF you funded your Paypal with a credit card.

You've also left positive feedback.

Sorry to say but you are going to have to put htis down to a bad experience.

[leader-of-the-band]

I would open an item significantly not as described case woth PayPal (if it has been under 45 daddy's) - you will need to pos the items back to the seller at your own cost with traceable pair age in the dispute process with PayPal. If it has been more than 45 days you may get the money back if you paid wiyour credit card 

The bolded part of the previous posters post needs clarification.

If you have gone past the 45 day PayPal limit for a claim, and your PayPal payment was funded with a credit card, your credit card provider may provide you with protections through provision for credit card chargeback.  You would need to contact your credit card provider to find out the conditions for chargebacks as each provider has their own conditions.

[expogirl20]

thank you for the 2 replies- well experience is a good teacher !!! 🙂 🙂 

thx guys. !!!

[pinktoedannie]

Was it from the Hong Kong seller?  It is possible the products were genuine but made for that country.  The same product can change from country to country. 

I am not sure how you could hold a seller of a sealed product responsible for a smell unless it was proven counterfeit - and if Lancome weren't interested then it's unlikely it was fake.  Surprised at how quickly people recommend an item not as described - did the seller describe the smell? 

[foxette-in-sox]

Was it from the Hong Kong seller?  It is possible the products were genuine but made for that country.  The same product can change from country to country. 

I am not sure how you could hold a seller of a sealed product responsible for a smell unless it was proven counterfeit - and if Lancome weren't interested then it's unlikely it was fake.  Surprised at how quickly people recommend an item not as described - did the seller describe the smell? 

Did you read my post ??

[pinktoedannie]

Why are you asking me that?

[fixnwear]

pinktoe, you shouldn't be all that surprised at  the advice given on the boards.

Mostly it's "leave  the neg, make your feelings known, put in a claim with PP, if they knock you back go straight to ombundsman".

I don't know who the advice givers are here - if they are buyers or sellers, but it looks like they either copy each other or are too scared about giving a different advice for the sake of not fitting in with the crowd.

In my opinion there are by far more dishonest buyers that sellers on Ebay.

While buyers don't have anything to loose (can't even cop a neg) and will try every lie & trick under the sun to gain something, sellers are here to stay, they have stores, they have reputation to uphold and they obviously wist to continue selling.

And to advise buyers to leave a neg for the sake of few dollars - these sums are never  large enough to motivate any seller to cheat someone - it's just not worth the trouble.

But that's Ebay for you, neg for everything!

If we did the same with all our supermarkets, all the tradesmen,  all the banks,all the service providers that stuff up with monotonous regularity they would have all vanished into oblivion long ago!

[motherbear2003]

The best advice I can offer is to buy from Australian sellers:-).  Even if your purchase was within the 45 days, PayPal do not recognise "smells" as a reason for an item not as described.  Not sure how you can blame a seller for the way something smells, unless it's an item from a smoking household; there's every chance the seller has never even opened one of the pots.:|