what happens if a parcel that i bought does not turn up

[harley_babes_hoard]

firstly contact the seller and let them know it has not arrived

[billandcarey]

have contacted the seller and they said that they would check the next day, when it didn't arrive the next day i sent them a message asking what happens now . That was 2 days ago and I'm still waiting for a respose

[thendreamer]

@billandcarey wrote:
have contacted the seller and they said that they would check the next day, when it didn't arrive the next day i sent them a message asking what happens now . That was 2 days ago and I'm still waiting for a respose

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on what date was it posted and which state are you and the seller located ? Was the item sent with tracking ?

[phorum_junkie*]

First thing is to check at your PO that it is not sitting waiting to be colected and the postie didn't leave a card then if your item has not arrived after waiting a reasonable time, I allow 15 working days for domestic and 20 for overseas, I open a Paypal item not received dispute and then give it another week before escalating to a claim.

I presume you paid with Paypal.

[harley_babes_hoard]

we need more details than this. when was it purchased and paid for? where is the item located and what state is it being posted to?

[*crikey*mate*]

also, how did you pay? i.e. bank deposit, paypal? etc

[belaki]

Politely contact the seller & let them know,it has not arrived.

Ask them if they actually have posted the item.If not,when will they post.

If they have posted,ask them to please provide the tracking number -post carrier to you(if they cannot supply track number &  OR  proof of posting,they are not covered,as a seller &  they are responsible).

Be aware that if you are in e.g NSW & they are in WA it will take 5-8 working days to get to you.

Give seller a couple of days to sort it out(sellers can get very busy at times)

As a buyer you are generally covered,mostly & easily with paypal but more difficult with bank,thats why use bank transfer with a reliable seller you already know.

If seller is communicating with you,that is good,he/she should provide you with some info.

If they are not responding,within 10 - 15 days from the day you paid(providing you had immediate funds) I would suggest an item not received dispute.Hope this helps!

[davewil1964]

If either the buyer or seller is in Eastern NSw they might have more things on their mind than eBay. Given half the state seems to be on fire.

[zelly888]

Choking on the smoke everyday since the fires started