Let's say you receive something that arrives damaged due to packaging or item has prior damage/flaws that
was not disclosed in listing.
How do you deal with it? Especially if other parts of the transaction were great (eg fast despatch, friendly seller etc)
1) suck it up
2) say something to the seller
3) mention something in the feedback - or not leave feedback at all?
Some scenarios I have experienced, in all cases sellers had glowing 100% positive feedback and lots of it:
- paper item (collectible) has some pressure marks/creases and foxing. Flaws not mentioned in listing, option to
return item but declined as it is difficult to find a replacement and uneconomical/nuisance to return
- a collectible that arrived from overseas, its display box damaged but contents fine. Item no longer in 'original'
condition though now that box is damaged
- an item that arrives quickly and well packed but arrives smelling of smoke so will need plenty of
airing and cleaning. No mention of smoke smell in listing and I did not think to even ask!
I always find these situations tricky. A couple of times I have been offered partial refunds and I'd mention this in feedback.
Other times I bring the matter to the seller's attention, mostly they are apologetic but how to word feedback?? What will leaving 'honest' feedback achieve, what will NOT leaving feedback achieve?
Interested in other buyer's approaches to similar situations.
