why is everything that I order not arriving by the due date

[gunton07]

All my latest purchases are not arriving by the due date is this due to overload of online purchases or just **bleep** Aus Post and courier services (or lack of )

[springyzone]

I actually do think there is a need for an exact & clear earliest date for when a dispute can be opened & this would be as much for the system as it is for buyers.

I know we're talking about ebay but I know of a case recently (and I hope the seller doesn't mind me mentioning it here) where an item was sold as pick up only and 15 minutes later, the buyer opened an item not received claim with paypal.

15 minutes!!

Even if the item had been listed with the fastest express postage, it would be totally impossible for the buyer to receive it in 15 minutes.

In my opinion, the paypal process should never, ever have been allowed to open right then. Their computer system should be able to see the sales date and block any attempt to open a dispute for a certain period of time.

By the way, despite a phone call to paypal, the buyer won that dispute.

The seller would have been prepared to cancel the sale but was never asked.

I know that's paypal and ebay is different, but in my opinion, that is a major fault in paypal, that buyers can open a claim immediately without a valid reason.

I'm not suggesting that ebay has to allow buyers to open any dispute immediately the latest ETA passes, that could be tweaked, and it could be tweaked how the ETA is described in the listing, but I do think that the ebay system itself & the reps should be able to see clear open/shut dates.

If I had to guess why ebay keeps ads as they are, with explicit date ranges for delivery mentioned, I think maybe it has been popular with buyers, but it might also have been brought about by the ebay gurus a few years back trying to push the point, because when you think about it, it is a goalpost right there in the ad & clearly visible to both buyers & sellers.

I'm not saying I can't see the pitfalls and difficulties for sellers with this. In fact it is one of the things that has stopped me entering the regular selling arena again, though in all honesty, it isn't the major problem for sellers that i see. Just one of them.

[digital*ghost]

That was kinda my whole point, though - that while I agree there needs to be timeframes for the dispute process, that it doesn't need to be presented in the way eBay do it (something is wrong if your item isn't there by X date, so now you can dispute the transaction). The thing is, though, eBay don't actully do that - they way they've done it is more insidious, in my opinion. They tell buyers an item should arrive by X date, resulting in (some) buyers thinking something is late if it doesn't get there, and the more anxiety-prone ones go to send the seller a message asking after the package: boom, dispute opened, handcuffing both the buyer and seller to options they may not want. 

I don't agree with PayPal allowing disputes as soon as a payment is made, but on the plus side, buyers know what they are doing when they open one, and it at least lets the seller know before they've even sent anything that the buyer is going to be problematic in one way or another, or they're just a dodgy jerk.