Item purchased but not delivered to my address

[bestau6]

NOT delivered too my home and I'm over it

Is this the item you need help with?

SEJOY Manscape Groin Hair Trimme... Order #:24-13314-20851 Item no.:305514447867 Case opened:07/18/25

YesNo

Assistant

Yes

It looks like you'll need to contact an agent for this.

Contact an agent

Assistant

Contact an agent

Sure, I can help connect you with an agent. Currently, you can:

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Assistant

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Assistant

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Assistant

9:26 am
Aftab has joined the conversation

Hi bestau6, this is Aftab. I'll leave you both to it and come back once you're done.

Assistant

Hi, thank you for contacting eBay Customer Service. My name is Aftab. I will be glad to help you today.

Aftab

I hope you are doing well.

Aftab

Hi, Kim . I see you opened this account 12 years ago. Thank you for your loyalty.

Aftab

Please help me with your concern so that I can assist in the best possible manner.

Aftab

Seller won't deliver to my home so I want my money back please

I understand seller won't deliver item to your location, so you want the money. Am I correct?

Aftab

yes

Thank you for confirmation.

Aftab

Before we proceed, just to confirm you are concerned about the Item not received case filed for the item, “SEJOY Manscape Groin Hair Trimmer Men Pubic Ball Body Shaver Waterproof Wet/Dry”. Am I correct?

Aftab

yes

Thank you for confirmation.

Aftab

Rest assured, I will definitely look into this and help you resolve it in the best possible manner.

Aftab

Can you please allow me 2 minutes to collect the details regarding your issue so that I can provide you with the best resolution?

Aftab

yes

Thank you so much for waiting patiently.

Aftab

I have checked the details and can see that item is at Midway News Victoria Ave.

Aftab

So we suggest to collect the item from that location.

Aftab

It is around 2-3 km from your location.

Aftab

I went therre and the shop was locked up!!?

Seller kept sending me messages saying it was delivered, but NOT to my address!

I want my money back please

Are you tthere?

Allow me to share that the location is just 2 - 3 km from your location, you can once visit to collect.

Aftab

I have been there! now give me my money back

The shop was locked up!

Not open for business!

The seller is playing games and I want you to reprimand him for sloppy business manner

Are you there?

Yes. I am here with you. kindly allow me sometime to discuss.

Aftab

Are you there?

Yes. I am here with you.

Aftab

I have also discussed and the item is delivered.

Aftab

It seems 12 years loyalty counts for little!

Here as the carier is courier please so it is their responsibility to get item deliver to correct location.

Aftab

So you can ask them to redeliver the item to your location.

Aftab

I want your help!

I have sent messages to seller with no change

Also you can ask seller in this regard to contact with shipping company.

Aftab

I understand you need our help, however as per tracking item is deliver to your nearby location.

Aftab

I'm going to escalaate this

Being online trading platform we do not handle the item physically so we have to rely over tracking.

Aftab

DEAL with your bad seller

I understand your pint here and it feels disappointing that when we order something and it does not get deliver on the exact location. however the item is been delivered to location which is just 2-3 km away.

Aftab

so you can collect it.

Aftab

also you can report the seller so that this can be reviewed and the action could be taken according to it.

Aftab

I CANNOT COLLECT IT THE SHOP IS CLOSED!!!

I really appreciate your efforts in highlighting this seller to us, and I would request that you go ahead and report the seller using this link: 

Aftab

Please copy and paste the link in different tab to avoid the chat disconnection

Aftab

I’ve provided you with all the available information regarding this situation. I’m afraid I have provided as much assistance with this issue as I can. I hope that I’ve explained the policy clearly. All members are asked to comply with the outlined procedure. Unfortunately, I am unable to offer you any further assistance, as we have to work according to policy.

Ebay has no option to actually escalate this to a real person. I am VERY disaappointed that a seller can get away with this behaviour. I've had many other items delivered to my home with no problem.

[*casey*]

It's an absolute disgrace and sadly, not uncommon.

Has the item not received case been closed ?

If yes, apparently there's a new 'appeal' option  for "delivery to another address" .

Have a look at this, which was posted by a very experienced member eburtonlab.

Try all the suggestions. I really hope it helps you.

eburtonlab

community member

(5462)

"If tracking shows delivery but nothing arrives":

If the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or something that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.

If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction. If you file a standard "item not received" claim, the payment provider may defer to eBay, and eBay will likely say that tracking shows delivery, so be sure you are specifically pursuing a "false tracking" claim"

[*casey*]

I will also add though , you must choose better sellers.

Your seller is registered in China, which you can see if you look at the top of their feedback page or their About page.

Poor feedback.

They dropship from  Australian warehouses or lie about the item location.

Their items are generally rubbish  and / or dangerous as none of their items pass Australian mandatory safety standards

Look for Australian sellers with good feedback and I doubt you'll have the same problems

[twyngwyn]

How did you pay; what method?

[gutterpunkz05]

Hi there casey,  Noticed this under the postage tab.

*For delivery to pickup station, postage options may vary.

Don't recall seeing this before

[*casey*]

I've never  seen that before and  maybe some will  read into it differently to others.

The way I read it  , the options  on the listing are:

Click and Collect  -  Buyer chooses location

or 

Standard Parcel Delivery

Postage: Free postage                   to home address

The OP  obviously didn't choose Click and Collect and any other pick up option 'location' would have to  arranged between the seller and the buyer  before posting.

[*casey*]

---

@gutterpunkz05 wrote:

Hi there casey,  Noticed this under the postage tab.

*For delivery to pickup station, postage options may vary.

Don't recall seeing this before

---

Or maybe it's always been there and we haven't noticed  as it's on your click and collect items too 

[springyzone]

It is pathetic but I am wondering if you maybe should have used the words 'closed down.'

Each time you said the shop was closed, you were told to go back and collect it as it wasn't far away.

Maybe they thought it was closed as not in business hours.

I'm not confident though that it would have made a difference as you did say not open for business and ebay just wasn't listening.

What i find disappointing is the suggestion you can contact the seller etc etc

You're contacting ebay because there is a problem with the seller!

I agree with casey-use the appeal option but read up about it first so you follow exact procedure.

Let us know how you get on. Good luck.

I feel more and more that despite ebay's promises of money back guarantee if things go wrong etc, you can't rely on ebay at all. If you use this site, you have to rely mostly on yourself and that means proceeding with extreme caution ebfore you make any purchase at all. Be very careful who you buy from.

Avoid Chinese sellers and any of those with quite a few negs and neutrals.

[*casey*]

@bestau6

Everything I've read indicates to me that you went through the checkout process using the

"free standard parcel delivery to your address"  option.

Please correct me if I'm wrong.

I've also read on the US site that the eBay reps  on social media  are  more experienced.

I can't confirm that as I've never used them.

Hopefully you'll receive a better response from them, or an appeal, than this:

bestau6

Item not delivered to my address

NOT delivered too my home 

Seller kept sending me messages saying it was delivered, but NOT to my address!

aftab (eBay)

"I understand your pint here and it feels disappointing that when we order something and it does not get deliver on the exact location

however the item is been delivered to location which is just 2-3 km away. So you can collect it"

Please let us know how you go as it may help others.

I  agree 100% with springy's statement:

"! feel more and more that despite ebay's promises of money back guarantee if things go wrong etc, you can't rely on ebay at all"

(Not relevant to the OP as far as we know!) but for years we've seen complaints about shonky sellers sending 

eg:  empty envelopes instead of parcels to somewhere within the same postcode as the buyer. 

Buyer opens an item not received dispute, tracking shows as delivered, case closed, buyer loses  their money. 

Whether this new 'appeal' process is successful remains to be seen.

And how many buyers would even  know about it ?