Why do ebay hide their customer service phone numbers

[hooked_99]

What are Ebay hiding by not publishing their customer service phone numbers

[paper-jack]

As I prefer to do an online chat and get a record of it, to use as evidence should promised outcome not happen, lack of a phone number isn't a problem for me.

Possibly ebay hope people will use their help function to solve problems.

If you have a problem and describe it on these boards, usually a member will be able to help you or at least point you in the best direction.

[sandypebbles]

Maybe because there isn't one?

How are they 'dishonest eBay' ? I have not seen them advertise they have a customer service phone number for 2025

What is it you need to phone eBay about?

If you have bought something that has not arrived, or is not what is described in the listing, you open and follow through with the appropriate dispute

Is it from the seller whose name start with P that you bought from, despite their terrible feedback? (16 negs in the past month alone, hundreds more prior to that?)

The other one starting with P with even worse feedback (26 negs in the past months alone)

Have you opened and followed through with a dispute and it was rejected by eBay?

[countessalmirena]

Since COVID, eBay has moved almost entirely to chat-based CS.

I’m not saying that eBay doesn’t make their phone details hard to find and access, but they actually don’t provide much phone help, with Live Chat the vastly preferred method.