E Harmony - any users?

[fiestas*girl]

1. spread the word......

   Beware all my single friends of E Harmoney, I joined up a year ago, for 3 payments of $75 i think?...cant remember. Anyway, never had much interest in it since then, havent met anyone worthy and decided that i would not renew my subscription this year, that i would let it lapse. Well, E Harmoney robbed my credit card this week without my consent. They say its in the fine print, 'auto renew' unless your turn this off in your account settings (after the last of 3 payments last year and 2 days before this years renewal date) it just renews.....ok i thought, I will suck up $75 charge and be done with it. NOT so easy, they are now saying that i can only opt out AFTER they have charged my credit card 3 times ie up until September. I am sure theres laws against this. They can not force me to 'buy' something. Anyway, please share this story, I would like to see it spread everywhere, so E Harmoney get the message loud and clear, they cannot circumvent statute law. Spread the word!!

[channys_mum]

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@lyndal1838 wrote:

Sometimes drastic action is required to get results.

Three months later another payment was debited from the account so I fired off another letter requesting the return of the premium.  This went on for 3 payments, despite letters and phone calls.  The bank could not/would not help as they said we had signed a direct debit authority that could only be cancelled by the company.

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What the bank told you is no longer true. That is what they told me and I said this is my money and if you continue to allow these payments to come out I will close my account and go to another bank.

5 mins and the direct debit was cancelled by the bank

[iamanark]

e harmony are a shonkey company

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Look at their TV ads .... by "members" ... might be "members" but professional actors

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Just a shonkey company preying on the weak/lonely/gullible/ people seeking a friend etc and use a loophole to continue to take peoples' money

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Senior Dating Agency/Dating Agency use this same "auto renew" system ... you sign up for a trial ... you do not want to continue ... .

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yet they continue to take your money from your Bank account

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And you have to jump through hoops to stop it

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SHONKEY

[lyndal1838]

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@channys_mum wrote:

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@lyndal1838 wrote:

Sometimes drastic action is required to get results.

Three months later another payment was debited from the account so I fired off another letter requesting the return of the premium.  This went on for 3 payments, despite letters and phone calls.  The bank could not/would not help as they said we had signed a direct debit authority that could only be cancelled by the company.

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What the bank told you is no longer true. That is what they told me and I said this is my money and if you continue to allow these payments to come out I will close my account and go to another bank.

5 mins and the direct debit was cancelled by the bank

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Yes, I am aware that it is not longer true but as I said, it was many years ago and direct debits were in their infancy.   If I remember correctly it was also before ATMs and cheques were still the most accepted form of paying your bills.

I was very wary of direct debits for many years after that....I never used them voluntarily, only when it was a case of pay that way or not deal with that company.

To this day I have one bank account that I deposit the money in the day before a debit is due to come out and check it the next day to see that they have not double dipped...had that happen once too.

[channys_mum]

I don't do direct debit unless I really have to. Unless it is something that I have set up because I want to, so can undo if I choose to.

I don't have any except a bank loan with the bank I deal with.

[fiestas*girl]

i am the same CM, i thought 3  d debits and that was it....

i prefer to control mh money and decide where it goes and when

[channys_mum]

Voyage got hundreds from me before I was able to stop the payments happening.

[raptor_rebooted]

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@horizon1907 wrote:

Do they have a Web Page that has reviews left by users ? Maybe state your concerns and reviews there.  Tell others on Facebook etc. Be truthful & factual as others may think you have just got the "bleeps " with them. 🙂 

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good to see its been posted on

their facebook https://www.facebook.com/eharmonyaustralia?fref=nf

[fiestas*girl]

i ahve had a win!!!

Thank you for contacting eHarmony.

We have received your recent inquiry regarding a refund of auto renewal charges incurred, and we regret to hear of your concern regarding your subscription. Please note that in our Terms and Conditions of service, which all users are required to read and agree to prior to the establishment of their account, we state the following:

• Please Note: In order to ensure uninterrupted service, all eHarmony subscriptions will be automatically renewed 24 hours before they expire.

• At the end of this subscription term, your membership will renew for the [cost associated with your subscription.] You may disable this option after completing your purchase. See your confirmation page for details.

If you have any questions about our Terms and Conditions, we encourage you to review them at the link provided below.

http://www.eharmony.com/singles/servlet/about/terms

Though you are not eligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued you a refund for your auto-renewal fee. Please allow 7 - 10 business days for the refund to be available within your credit or bank account.

I can confirm that your account is now closed, but you are welcome to reopen your account at any time.

Thank you for taking the time to try our service and I wish you all the best.

Sincerely,

Erika B.