For my next letter - suggestions welcome lol

[donnashuggy]

A few months ago I purchased a return ticket to Perth as my daughter was expecting a baby on election day.

I took out insurance in case because of work and dates.

Silly or dumb me (who has never claimed insurance on a flight so made assumptions and didn't read the policy)

I ended up flying over earlier with a different airline.

I was told I had to cancel the flights prior to claiming insurance which I did. Then I filled out the forms and used 2 words for the reason to claim (work commitments)

They don't cover for that apparently, so I want to write them a letter and tell them that it is dumb and misleading as it clearly said 'cancellation' and I didn't think I would need to tell fibs and say I was sick or something 

Fair enough I didn't read their stupid policy, but I would have happily changed the dates and used the credit at a later date, this was not offered to me in fact both the airline and insurance company were cagey when I made enquiries prior to cancelling my flight and claiming.

I don't really expect a refund, nor do I expect a credit, I just want to write a letter complaining as I feel that a lot of people would be caught out with this, I thought work would be a valid reason, especially when giving notice.

[donnashuggy]

well that is odd because my daughter had booked to come here in august and was able to change the tickets without proof that she was pregnant, they just did it online, had to pay a bit extra for flights to come at christmas.

anyway, back later (can you tell i dislike insurance companies) 

[cherry*135]

Changing the tickets is not the same as cancelling them.. doesn't involve a refund. Daughter had to pay a fee (?) and difference in fares to change them.

[**meep**]

Anyone want to assist with the letter?

I could but I need to understand why people think the cancallation insurance covers unexpected work commitments.

[cherry*135]

I don't think you would even get a reply to a letter complaining about the terms and conditions of a policy when you clearly don't meet them.  It is a pretty standard rule, and has been around for decades.

[cherry*135]

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@**meep** wrote:

Anyone want to assist with the letter?

I could but I need to understand why people think the cancallation insurance covers unexpected work commitments.

---

... especially when you work for yourself in a smallish home based business... who controls whether you can go on holiday or not.. yourself lol.

[donnashuggy]

I saw your post last night when I came in am3, I was going to respond then but I thought others may have missed it, so left it there, when I said work commitments it was genuine 🙂

I was hoping for some suggestions, not put downs and judgements.

[cherry*135]

You didnt read the policy. No suggestions are going to change that.
You work for yourself..fact. you control whether you can go on holiday..fact..
Not put downs..facts

You are trying to put blame for your choices on an airline and insurance company.

Why not take responsibilty for your own actions?

[donnashuggy]

Comprehension is not everyone's strong point I suppose am,  facts are something you cannot possibly know about my life and commitments.

Anybody got any tips? I just wonder how many people make the same error I did? I tried to state the obvious here: Silly or dumb me (who has never claimed insurance on a flight so made assumptions and didn't read the policy)

[*mrgrizz* · Accepted solution]

small home based business

you have over 1000 listings

i take you have everything in stock............so paid for

can i get a free backscatcher

[donnashuggy]

only if it is itchy lol