How do they do the refund without your card? Maybe that takes longer?
Easy peasy.. use the MOTO feature on the eftpos machine (mailordertelephoneorder), punch in the CC numbers and expiry date and amount and select refund (need a managers code to do this where I work). It is an electronic transaction so shouldn't take any longer than one put through for a purchase.
I am not sure if they can use the numbers off the receipt (probablu not, exp date wouldn't be on there), perhaps they asked CM to repeat her card no's again over the phone.
Where I work we have customers cc details recorded usually, if we don't then we would ask for them when they phoned/emailed regarding a refund for a transaction that was incorrect.
We used to have a silly silly lady in the Optometrists she either made a mistake with the eftpos or put the wrong family members number through for the health fund mucking up individuals amounts that can be claimed.
As it was the next day when I noticed one of her mistakes with payment, they couldn't reverse (refund through eftpos) it and had to send a cheque for a refund. (may have just been that companies procedures to do it that way, but was annoying).
